Purolator

If I could give 0 stars I would. This is the worst delivery experience of my life. The first delivery attempt they claimed they didn't have my unit number and refused delivery. I checked the address, and resubmitted. I left instructions in their page as requested on how to deliver, as I live in an apartment building without a doorman. Second time they claim I was not home, uh did not follow my instructions, or attempt to contact me. They tell me to go pick my stuff up here. Fine. The woman at the counter was so rude, the worst customer service I've EVER received. I showed her my tracking number, my ID and my lease since they require legal proof of address. She REFUSED to give me my package since there was handwriting" on my lease aka my signatures. This policy is beyond ridiculous

Worst courier service ever. They always lie and say that delivery was attempted but no one was available! We experienced it twice and stopped using this. However, sometimes we don’t have choice when someone send parcel through puralator. I have complained several times but I don’t think they even care about our feedback.

Same as everyone else. Sent to this pickup location when deliveries were attempted" but I wasn't contacted or made aware.

My second time at this store and I have gotten great service twice. The lady behind the desk was efficient and willing to help. She has short hair, red and black. Thank you for your help in getting my packages sent out.

Picking up there was ok. The reason I had to drive 4 hours round trip to help my daughter to pick up a package there because they could not complete their delivery, even though she took 2 days off to be home when they told her they would delivered ... not so pleased. It was a large package, an exercise bike, and I would wager their contractors either didn't have the equipment to move the thing safely or they just couldn't be bothered.

Horrible horrible service! Very complicated to set up a simple delivery. They left the package there for four days before picking it up.

After reading all of these reviews, I can see that I am not the only one experiencing delivery issues! Good job Purolator, this company never changes. Despite being home all the time, the courier claimed that receiver was unavailable to receive the package. I even rearranged my schedule to ensure that I would be available, but the package was sent to the Purolator office again. However, sometimes we do not have control over which courier service is used for our deliveries. I will give my feedback to the seller for sure

I would give 0 for this business, worst shipping ever, they could not delivery my package as the driver always put I’m not home and actually I’m home every day, called twice customer service for the complain and nothing solve at all, at the end they put it in a place to pick it up even that I told them I cannot as I have a newborn and my package is 45lbs, they don’t care and they don’t even can solve anything. Very disappointed and customer service don’t solve anything so I don’t want any “help” , I don’t even know why they ask for phone number or email if they don’t contact you to let you know if they are there at the door

Why is this sorting facility so incompetent? I have being waiting for important documents for more than I imagined, worst service ever, I did no choose your service, was the embassy... But I know now, thanks