Canada Cryobank | Donor Sperm & Donor Egg Bank

Julia was so helpful during this entire process. A fertility journey can be tough, but my interactions with this bank definitely made me feel more positive throughout my fertility journey. I would definitely recommend them.

A fertility process is a very difficult journey and Cryobank was the must stressful part. Julia never returned my phone calls, NEVER. Very disappointing. AVOID if you can.**** UPDATE***After posting my review, there was a positive change. All subsequent communications were answered in a timely manner and with empathy towards my situation. For the sake of transparency, I wanted to point this out.

From the moment that I contacted Canada Cryobank, Julia has gone far beyond what I ever could have imagined a cryobank might provide. She has been professional, incredibly informative, supportive and a life saver in situations where unexpected changes and expedited shipping have been required. Email responses are always very quick and clear. Highly recommended!

I called Canada Cryobank looking for information because I was a long waiting list for my local fertility clinic and spoke with Dr Julia Szeptycki. She was incredibly helpful and made the whole process so easy and so clear. The delivery went well and the instructions for home insemination were very clear. It was also a very neat process with the cryo tank and it was nice to be able to this at home. I would highly recommend!

I read the reviews and thought I would get a fabulous treatment. Everything seemed OK, until Julia started coming up with unnecessary invoices (at random times, like Saturday evening). At the fertility clinic, the staff had already told (warned) me I would have a hard time with shipping and storage, and that donor clinics were using covid as an excuse to come up with extra charges - so I was more or less ready for the fuss. Unfortunately, my dates were exact, so I did not need any extra storage. (You pay for one month of storage when you order your sample, whether you need it or not.) Julia suddenly started playing busy, told me my sample did not ship one week after I asked her to ship it, then threatened to not send it at all if I am using other donor clinics. Awful, just awful. I told her to ship it and to charge me whatever she thinks was appropriate. If almost $500 from Hamilton to Toronto seems reasonable, so be it. However, I ended up paying only the original $300 that were included in the price of the sample. My sample was deemed anatomically defective, as per 4 people (nurses, lab, doctor), and the doctor told me not to use that donor again. I would never use Canada Cryobank again, but luckily I don't have to. I asked other donor clinics whether it was customary for ONE PERSON to do all emailing, contacting, invoicing, administration and shipping, and they told me it was not. Don't be fooled by anyone's title or credentials. This is a dog-eat-dog game, and there is no compassion whatsoever in this situation. Have in mind that they only want to earn money, nothing else.

I had a great experience working with Canada Cryobank. Dr. Julia Szeptycki was incredibly quick to answer my emails and addressed all my questions in a kind, respectful and efficient manner. Canada Cryobank and Julia made this process quick, easy and positive. Thank you!

Working with Canada Cryobank was an absolute dream. Julia was accommodating, communicative and helped me through every step of what could have been a daunting process. I loved being kept in the loop every step of the way, and the kindness I was showed made the whole process a dream. Cannot recommend enough.

Me and my wife are currently in the process of trying to start our family, this was our first time, and Julia from Cryobank was exceptionally informative, and guided us through this whole process, she was patient, well knowledge, and very kind. A sincere thank you to Julia and the Cryobank team, we couldn’t have done this without you!

My partner and I have had an exceptional experience with Canda Cryobank. They have treated us with a curtiosy that we did not recieve when dealing with other vial providers in Canada.The process involved in purchasing, storing and using vials can feel extensive, therefore daunting, and generates a lot of questions. A special shout out to Julia for her personability, professionalism, and for her promptness in responding to any questions we had. She really went the extra mile to accommodate us, and made it possible for us to build the family we dream of.Overall, I would recommend, and speak highly of Canada Cryobank!

Canada Cryobank has been amazing to work with! From day one they have been extremely responsive, courteous, and knowledgeable. Julia was my main contact and she made the process extremely seamless. This can be a stressful process so it was a relief working with a bank that made things so much easier. I highly recommend them, you will be in great competent hands!