Whitfield ClimateCare

We have just had a air conditioning unit installed by Whitfield Climate Care.This is the second time we have used this company and we could not have asked for better service. From sales to installation the experience was professional and the the workmanship was top quality. My husband and I would both recommend this company!!

Whitfields has been called for three of our projects over the last 8 years. Starting with a propane fireplace in our cottage, then an overhead shop propane heater for our separate garage, and yesterday a heat/ac pump with a single inside unit (which is working so well in the cold temperatures). Every project was done on time, and the workers had always a professional attitude and did great work. Vaughn at their office was very helpful picking the right units and always had a follow up call to make sure we were happy with the work. We trust Whitfields for doing a great job and would recommend them highly to others!

Our furnace pilot light went out on one of the coldest nights of the year and we worried quick service would be a problem since I’m sure many people have furnace issues when it gets cold. My wife called and they had a suggestion we could try first and potentially save ourselves a couple hundred dollars by checking it out ourself. It was a simple fix. Who does that? These guys do! Total pros. They could have very easily taken our money. I hope I don’t need to call them in the future with real furnace issues but I wouldn’t think twice about it.

The experience started very well. Vaughan and Kevin seemed eager to help. When they asked me to sign a very one sided contract alarm bells went off. I checked their google reviews and asked some questions. I was also trying to work within the confines of the Canada Greener Homes grant which I will admit complicates things. They did however say they had experience working with the grant so I was surprised when they offered me a package that would not have qualified. The contract had a clause that said they didn't guarantee the system would qualify... More bells... The contract also had me doing my own electrical and disposing of my own oil tank. Fine for me but what does grandma do when she needs a new furnace? Or should I ask how much she pays? Total cost of this installation was around $20,000.00 and didn't include electrical, oil tank removal, or a cap on the old chimney..They got somewhat heated when I asked about the google review that said they refused to cap the chimney and said for safety reasons they needed a tie off point on my roof, that it was going to cost hundreds extra to cap my chimney.After months of thinking I was going to get my new furnace from them they cancelled on me at the last minute leaving me in a crunch to find a new supplier. Not very kind or professional.I've since selected a new supplier. After 4 quotations no other suppliers have presented such a contract. Additionally, all 4 have selected heating systems for my home with a much higher capacity. Turns out the system would have been undersized. Definitely dodged a bullet here.Be careful what you sign.

I recently installed a propane heating system using this company. The entire experience was honest and supportive. The team that did the work were excellent, kind and professional; exhibiting high levels of integrity and skill in their field. I especially appreciate the fair problem solving that occurred when unexpected issues arose. Highly recommended.

It started out at first to be a great experience. But when it came to the install that was a different story. The day of the install they refused to install the flex liner and termination exhast cap into my existing chiminy. Said the roof was to steep and there was no tie off spot. What roof ever has a tie off spot !! So to proceed with the installation i had to install the chimney parts myself which i had paid Whitfields very good money to do. But at least my propane stove was hooked up the next day. Two days after that they proceeded to charge my credit card for the full contract amount without my permision. I have yet to recive a finished and paid in full invoice yet. Be very careful with this company. Do not give them your credit card number. Not very happy.

This company came to our rescue when the company we had originally booked backed out due to a scheduling issue. Hydro was booked for a certain day to urn off power so Generator could be hooked up. Brian and Ryan were friendly, polite, professional and workmanship was top notched. They suggested a better option to connect the line for the generator as they wanted it to look nice which it certainly does compared to previous option given by another company. They also serviced furnace and air conditioner. They will be our company that will turn to now. Great work.

The company seems to have had a change of ownership since we last dealt with them, the previous owners had been good to deal with. Since we heat with oil, we contracted the (previous owners) to change out the tanks. This all went OK even though there was a leak in one of the fittings post installation, this they fixed without charge. The leak had started again but the new owners will not honour the work of the previous owners despite the company name remaining the same.Another point: Their callouts are based on milage and are VERY high. They will ask you to place a credit card on file BEFORE they come out to you and you will get a nasty surprise on your bill as they won't tell you what the callout charge we be. On my last furnace service, they charged my credit card without my permission and without sending me the invoice first, thereafter claiming the email address was incorrect. That seemed odd, considering they had sent emails to me before. on that email address.Based on this, I will not be using their services again.IN RESPONSE: I do understand that there is a limitation to the guarantee of the work however based in the leak issue at the time of the installation, the leaks from the filter housing on subsequent annual servicing(s) and the fact that the same fitting is leaking again, it is my opinion that things could have been done better given the severe consequences from the Ministry of the Environment with regard to oil leaks and the liability it imposes to both the home owner and the installer.

Whitfield has installed a generator at our cottage. We have been beyond happy with their service. The pricing was very competitive and fair. As far as I'm concerned, however, the installers made the difference as they were excellent. The electrician in particular was above and beyond with respect to the care and level of service he provided.

New wall mounted heat pump A/C & heater in 1.Just a short note to say thanks for the great work today doing the install of the new heat pump. Super quiet & Kyle was a great installer. Took the time to lay out a runner mat & drop sheets in the traffic & work areas. That set the tone & a great start it was. Kyle was even able to get my fireplace to work as it should. Fair pricing with quality service. Thanks, we love it.