Structube

Used to be a big fan of Structube products but after a recent negative experience with one of their products (the Zofia chair), I realized that they are hiding/preventing negative reviews from being posted on their site. Customer support is saying that they get too many reviews to validate/post, yet I see 2 4-star reviews that were written well after mine that were published, while my 1-star review is not being published. Be careful what you are reviewing and using “feedback” from other customers to make your decisions. Some products have been great, others (like these chairs) have significant quality issues, but you would never see that online. I will not be purchasing anything else from this company until they change their review policies.

I was originally worried about carrying the furniture item I ordered to the car when I came by myself but the staff were so incredibly helpful and generous to help me move everything to my car. Thank you all again!

You can find stylish furniture with a reasonable price here. But the real issue is most of them are always on backorder; sometime until 4-5 months later. And they always get pushed back.The associates in this location are very helpful and they help you find what you're looking for. They offer help and if you ask them to locate what you're looking for, they help you with it.

Went on Mar. 28. Amazing staff and manager. Excellent service. I happen to visit three different Structube within the same week. Heartland Oakville and Etobicoke. By far Oakville location in terms of display of product is the winner. The person/designer behind the scene organizing this store is genius and super talented. They had most of the beautiful art that I saw online unlike the other two stores. It’s also super clean so everything looks prettier. the layout of the products makes it so easy for the customer to buy and that’s what I did, I bought more. Of course I need it :). But my point is that the way the store is designed makes a big difference. Heartland wasn’t bad but the location is smaller and furniture is cramped together. Etobicoke store is really really sad. The staff are incredible but the store designer is not setting it right to attract clients. Structube overall experience is incredible, I ordered stuff between Sunday and Wednesday (I was able to make changes easily before my delivery at any store by the way) and I am getting them delivered Saturday. How awesome is that!!! I ordered a living room from Mobilia and it took 9 months to deliver. Structube keep up the good work.

Great store with beautiful furniture, at a reasonable price. The staff was very helpful and attentive. There's a good variety of designs in-store, but you can always find more going directly to their website. You can order online which is very convenient, and they will deliver the furniture to your home.

Very nice and modern furniture ! Excellent customer service! Jeffrey provided great service ! Thank you! Will definitely come back.

They have a great selection of accessories that we like. The furniture are not the quality we are looking foe.

Very modern, trendy furniture and accessories. Lots of selection, colour, materials... Much like a euro designed household furnish gs center with plenty of excellent advise and superb service. Very affordable pieces. Lots of parking.

Amazing furniture but the waiting time is not logical!As for your reply regarding raw material delays, well you can always carry more stock.

I purchased the Andrew sectional from this store approximately 5 years ago. The sales associate explained that the material of the couch was great quality and long lasting. After two years of light use I noticed that the material was bubbling on one of the cushions but not the others. I called customer service as I felt this was a defective cushion. They were absolutely no help and did not offer any return/exchange option. I just felt that writing this review was necessary to explain that you get what you pay for - it was a cheaper couch that came with a terrible warranty and is made of the absolute cheapest material ever. I would never purchase a couch from them again given the customer service I received. The pictures attached of what the couch currently looks like on the one cushion, while the other cushions look fine.