SureStay Hotel by Best Western Chilliwack

We stayed there for two nights with our 19 month old son. The hotel is an older, two level building. It has a very nice small very humid and warm atrium and a fair sized swimming pool and a hot pool on the side. Our family had fun in the pool... but the water was very cold. The rooms were roomy and clean. Wide hallways. The staff was friendly, but the front counter people doesn't greet you when you walk past them unless you greet them first. They have complementary breakfast in the mornings... we were pleasantly surprised. Make your own waffles (original and chocolate), scrambled eggs, sausages, hash brown potatoes, French toasts, a variety of fruits, cereals, yogurt, breads, pastries, juices, coffee, tea, etc... and the selections will vary every day. We didn't try the restaurant but you get 10% off total bill. We had a pleasant stay at the SureStay Hotel. It was an older building but it was confortable and clean. The complimentary breakfast was great.

All the staff was very polite, courteous and patient. With multiple hockey teams staying, there were plenty of kids, and plenty of noise. We had a nice little relaxing getaway. Our view of the pool was great, especially since our younger one was sick with a fever. I was able to still enjoy being around everyone, while watching and taking care of my daughter. The hotel has a nice cozy, relaxing feeling and we even got to watch a wedding in the cute gazebo, from our balcony! The room was clean, and I especially love the sand soap and toiletries too. The hand soap sold me! Love that idea. I had brought my own, but was so happy to see this here. More hotels need to do this as well. Thanks for a great stay.

We often stay in a hotel anywhere from 24-30 different nights a year in hotels. And this hotel has had great friendly staff and very accommodating. Also a huge plus is their rewards program,because we use them so often we get really great rates.The rooms are clean. The beds are moderately comfortable. Overall great place.

It's a older hotel but had great staff and was relaxing. The pool setting feels like you are outside. It was a nice to look over the balcony and onto the pool. It had a tropical feel to it. Continental breakfast was good the first night but the second they took away the sausages and a few others. But all in all was good.

We booked this hotel while traveling back to Vancouver and we were really happy with the customer service experience we had. Not to mention that we have a dog, so offering a dog friendly room is definitely a big plus!The amenities were great and well-maintained. We were able to enjoy the indoor swimming pool and hot tub, while appreciating the great atmosphere with all the plants. The rooms were spacious and clean, and the country style bar and restaurant always has something going on. We were there on a live music day, and it was packed!

From the moment we were cheerfully greeted until we were wished an enjoyable journey, we we're very pleased with the service and facilities at this hotel. It is in the throes of being updated and so our room was freshly renovated and exceedingly comfortable! The foyer was being painted and will be gorgeous when it's completed. The hallways have been done but the finishing details are in progress. We commented that the breakfast room was the nicest we've seen in any Best Western we've ever stayed at. It's situated in the atrium and is large and spacious. The staff throughout this hotel we're so polite and courteous, we wished we lived closer so we could have tried the full restaurant. We will definitely be back! Kudos to the leadership team.

Pool clean and theme is amazing! It is like amazon forest without depressing warm weather. Conference rooms and nice shampoo products. I had problem finding water to drink since I do not like drinking from washroom! One place to fill bottles only! It would be so appreciated if they had slippers in rooms and there was towel most of the time except last one hour around as far as I noticed.

We had stayed at this hotel previously and we really liked it. We got a good deal with our room and it was pretty big for 3 people. My daughter enjoyed running around the room because it was that big. It was pretty quiet so we got some good night sleep and it's pretty clean. The staff are friendly and would always say hi or good morning. Breakfast is good ( we got it part of the room rate) so that's nice that we don't have to go out of the hotel to get breakfast.

Would stay again. I was so surprised by this place. It's a older BIG square hotel. We stayed on west side, noise was low (good), room was way bigger then modern hotels. Clean and everything worked. It was during Covid. We signed up for a time in the pool/hot tub which worked good. Pool/hot tub/showers/towels all great and clean. Breakfast was a order, put in bag, go eat in the big empty restaurant or garden area. It was well done and worked just fine. The atrium" is a big jungle with a lot of well kept plants. The interesting part was how nice and well trained the staff was. They must have a secret hiring formula."