Oak Bay Medical Clinic

I have been a patient at Oak Bay Medical Clinic for over 10 years, initially as a walk in and for the last 5 or 6 years with Dr Rideout as my family doctor. He is an excellent, very conscientious physician, and a pleasure to deal with. I have always been very professionally dealt with by all the staff at the Clinic.Reading some of the reviews and comments on this page, I urge other patients to be more understanding of the constraints that the clinic and staff operate under. They are badly underfunded and over worked. They clearly try to do the best for their patients. Given the dismal state of the medical system in Victoria and the province generally, we should count our lucky stars for having this Clinic in our community.

WOW! I have been so impressed with the service from this clinic over the last year. I don't have a GP but their walk in" service has been very convenient for me. The clerks always answer the phone in a timely fashion

Our family doctor works out of this clinic (Dr. McKay). He is wonderful, considerate and patient. Can’t say enough good things about him. He treats my husband, my daughter and me. Trust him completely and feel he always goes above and beyond.

Probably the hardest walk-in clinic to ever get into. You’re only allowed to call, and even if you call immediately at opening every single day of the week it says they’re already fully booked, yet they don’t take pre-booked appointments. Don’t waste your time trying to use the walk in clinic just find somewhere else.

Reception was extremely rude and not helpful at all. I called and tried to book an appointment through the phone, but lines were busy. I specifically stayed on the line as it said to if one had any further questions. When I finally got a hold of reception, she was extremely rude and asked why I stayed on the line if I didn't have an appointment or family doctor there. She said, and I quote if you would've listened to the first message you would know were are busy" in a terrible tone. Of course taken aback by this horrible attitude

I have been attending this clinic for twenty years. Over the years I have found the medical team compassionate, understanding, thorough, and above all professional.This clinic caters to every social status of clientele with the same challenges that all clinics face these days; staffing.It’s unfortunate that over the years the turnover of the front-end staff has created an environment that accepts mediocrity in its level of service. In years gone by these staff members were more closely aligned in their quality of professionalism as the physicians. Unfortunately, of late, and based on new demands to “process” as many patients as possible, the quality of service has dropped considerably.However, think of any service related business and the same statements seem to apply. Mediocrity is the norm.I am so fortunate to have Dr. How as my family physician during my entire time there, but been seen by every Locum and clinic physician in his absence, each providing the same level of professionalism.Just like a previous poster I hold a position that requires regular physical visits to maintain my accreditation, and incur the same costs for them providing this service. Could I find a less expensive clinic? Perhaps, but I know the level of service provided by Oak Bay Clinic and am willing to pay it. Besides, those costs are tax deductible. It is what is.For anyone either reading or writing a review I feel it’s only fair to make every effort to present an understanding of the demands any service related industry is under in these times, and not just make blanket statements.

Dr. How is a wonderful and compassionate doctor. We have been with this clinic for 20 years and treated well. I am very grateful to them for their services and care.

Honestly, not bad at first until I disclosed a medication I was on. Suddenly the Doctors whole demeanor changed and was condescending and quite rude....I thought times had changed, not at this clinic. Great to go to a health care provider and feel like a pariah.

Calling right at 8:30, told its fully booked for the day. How? No point

In january 2023 i need medical attention with a chronic sciatica problem l call oakbay medical clinic. The receptionist (from Sackatchewan) forgot your name sorry and Dr Grewall were just wonderful. Professional, make you feel listen to and prompt to provide service.Dr Grewall take time to do an assestment and did a follow up. Thank You very much