MAK Mechanical

We have a very unique old home that required some problem solving. We installed central air, upgraded from oil to propane and added venting. We can't say enough about Paul, our project manager. He maintained communication throughout the scope of the job and ensured job satisfaction was 100%. Eric took on the technical portion of the job and demonstrated top notch expertise. He was knowledgable, thorough and friendly. As a team they were punctual, professional and competent in taking on the job. We are extremely satisfied and would highly recommend MAK.

Courteous and thoughtful service yesterday provided by Al and Phil. Thank you for making the drive north and setting up the new system at the cottage, just in time for the long weekend heat! MAK services my home and office building and always provide quick service when required. Installed or repair has always been hassle free.Thank you MAK for your continued good service.

Furnace stopped working in the middle of the night. Called Mak first thing in the morning. They had a great service person here within an hour. Searched until they found the part we needed and had us up and running very quickly. Thanks for your work!

This Monday morning furnace decides it doesn't feel like working, welcome to Monday's furnace. Mak had a service tech here by that afternoon. Derek was awesome. Not only did he get my humour (no power point needed to explain it to him) he has guardian angels floating around. A needed part wasn't going to get here until this Thursday or Friday Dec. 23/22. Great....no heat for 4 days, well Derek did have heaters so I'm being a bit dramatic but you get. Anyways, he comes back in the office as he decided to look into a box of parts to be returned to the shop and let the bells ring and the babies cry.....it had the part we needed. Thanks Derek for going the extra mile....told him I was only going to ask for him from now on.....he did look a little afraid......

Just wanted to share my experience so buyers beware. I had them install my air source heat pump. They assured me it was fully warrantied. Then during installation they said they need a part for the humidifier unit and would be back. 2 months later I had to call to follow up and left messages, with no return phone call. Finally I threatened to contact better business bureau and they contacted me to install missing piece.The unit worked great for 2 years until it suddenly stopped working. I had them come out and take a look at it and the tech found a mouse nest. The mice had chewed through the thermistor. I asked how the mouse would have gotten in and the tech told me it came in through the hole where the hoses entered. He said he put some sealant there so it would prevent them from getting in in the future. I asked the tech if that would be covered and he said that the office does the billing. After he left I looked up in the installation manual and indeed it should have been sealed on installation and it was not. A few weeks went by and I got a $380 bill in the mail. I called to dispute it and was told that the person responsible was only there certain days of the week.I left a message and didn’t get a call back. I gave it a few weeks and then called again. I got the same story. I told them I already left a message and haven’t gotten a call back. They assured me they would follow up. A few weeks went by and I called back again. I got the same story. I advised them of the issue and they said they would follow up. Then nothing, until I got a bill months later saying it was past due. I decided this time email so I would have a paper trail. I looked up the email address online and sent an email. After messaging back and forth they told me there is nothing they could do and it was not under warranty. They responded with, “Unfortunately, the owner is not willing to offer any discount as rodent damage is not covered and feels it is not failure of workmanship.If this may have been disputed in June of last year, they may have been a better discussion. At this moment I am unable to offer any compensation.” I am so displease with the professionalism and accountability on behalf of this company. I absolutely loved the product and encourage anyone wanting one to seek out other companies to complete the work.

After dealing with more than one so called professional companies in the area (one of which bordered on utter incompetence and total lack of care of duty to the customers in my opinion), I finally found a company that fully deserved to be praised at all levels. First and foremost they are truly professionals who know their trade. I would easily give them 10 STARS. They doggedly addressed the issue and did not give up. They found what others failed to find and they fixed the problem properly and with confidence. I was immensely impressed how, once they saw the issue, they organized and attacked the problem on such short notice. The company who originally did the work it turns out were utterly incompetent. After several attempts with other local companies I almost gave up at finding a company that knew what they were doing. I finally found them with MAK Mechanical. I HIGHLY recommend them to all. Forget all the rest in the area. Don't waste your time or money with others. Don't go through the stress and disappointment that we did with others in the area. I am so looking forward to working with MAK on my future projects and will recommend them to all my contacts without reservation. Thanks to all the team members who brought their high level of skill, professionalism, and courtesy to resolving our problem.

excellent customer service. Don & Paul came out to my new build and went above and beyond in servicing my A/C unit. They were quick, efficient and friendly. I would 10/10 highly recommend this company to anyone!!! Thank you again Mike, Don and Paul!!!!

I am the manager of CCS The Clothes Line in Alliston. Our locations A/C quit the first week of July. After attempting to locate a service tech to come through our landlord, with no luck at all, we learned of MAK Mechanical on July 16th end of day (store was 30 degrees C at this point). This amazing company showed up Monday morning (we are closed on Sundays) and had our unit up and running within two hours. I CANNOT SAY ENOUGH about how grateful we are for the speedy service, the professionalism of our service tech.Our entire team both staff and volunteers wanted to line up and give hugs to our tech but he finished up and was off to his next appointment.Thank You MAK Mechanical for making it possible to open the store as our services are vital to our communities.We do 100% plus recommend you to anyone needing these services.

MAK Mechanicals crew were amazing. Professional, hard working and competent.From the initial meeting to determine our needs, to the installation and tutorial, we were very happy with their service. Will highly recommend this company!