Urban Barn Westhills

Overpriced cheap products from abroad. I could have stayed home and ordered from the likes of Etsy, Wishlist, EBay, and or Amazon for similar cheap product but less expensive along with free delivery. High street shops need to wake up and stop overcharging for garbage, instead sell real durable products made locally, then the price will reflect the product. Perhaps this is one of those stores you display your purchase with price tag attached the same as owners of baseball hats and sporting shoes. I will say the staff were very friendly.

I found the staff to be professional, knowledgeable, attentive and fun. Corey and Neila were so helpful the first day I went into the store last week. Angela, the store manager, promised to call me if more of the dining chairs I was looking for came in. They were good for their word and now I have just what I was searching for. We really enjoyed ourselves and I'm grateful they made the shopping expedition so delightful. I will tell my friends about the positive experience and I will be back.

Was great experience can't wait until we receive our new products

We truly love the top notch friendly and very professional customer service we have received from LAIZZA. She was patient and helpful in guiding us find what we were looking for. The rest of the staff were really cordial and relaxed.We are very satisfied and happy for the customer service this UB location. They went above and beyond for us.

Caleb at west ills was a great help when my sister and I were shopping for a new dining room table and chairs for our parents. Thank you for making our shopping experience so easy!

Great customer experience at this location! The store manager went above and beyond for us after we encountered challenges with pick up of a large painting that we had ordered. Do not hesitate to give them your business, as they will look after you!

There is a reason why consumers flock to online shopping such as Amazon. As much as I would prefer to support local retailers, retailers such as Urban Barn push customers to online anyway. Their stores are barely “show rooms”. You can’t actually walk out of their stores with purchases in hand. Even worse, once you’ve seen something you want and go home, you can not call back to make a purchase. You must return to the store for paperwork or better yet, they ask you to “go online”! They say their policy is to only allow first time customers to complete a transaction online. Wow! When you ask the store managers why, they shrug their shoulders and say, “I just work here, it’s our policy.” There should be no surprise why retail is failing. Poor product knowledge, poor inventory, poor selection, and higher prices. There should also be no surprise when store managers/staff find themselves out of a job because the retailer has gone bankrupt.To be clear I do not have an issue personally with the store or staff. I do have an issue that consumer feedback needs to escalate to senior management who can advocate to banks and insurance companies to remove nonsense policies on consumer’s purchases.

Hella and the entire team at Urban Barn Westhills are just absolutely amazing. I hope everyone gets an opportunity to work with them - they have made our last two moves as seamless as possible and we couldn’t thank them enough. Hella has a great eye for design and style and truly understands our design desires, while being mindful to our budget. Thanks very much for caring about our home as if it were your own!

Loved the lamp and bought another. Sales help was excellent!

My partner and I purchased the Mayhew Storage Bed - a beautiful bed in theory, not so much in practice. I ordered this bed in November and was told it would arrive in mid-January. It was delayed 3 separate times and finally arrived February 24 - more than 3 months after I ordered it. We were told CoVID-19 is responsible for shipping delays, however my partner and I furnished an entire 4-bedroom house in less time than it took for this bed to arrive, with almost no other delays. I contacted the local store manager to discuss compensation and ways to rectify this situation, and was informed that store managers don't even have the authority to waive shipping fees. The only solutions offered were to cancel the order (despite planning an entire bedroom around this piece) or to buy another (more expensive) bed. I contacted customer care (online, because telephoning isn't even an option) and Jordyn told me she would be investigating the situation and be in touch in 2 business days. Today is day 5 and she finally got back to me with only a statement (not even an apology) that she could not offer us any compensation. My partner and I spent 3 months sleeping on a mattress on the floor in a brand new house because Urban Barn cannot manage to deliver products in a reasonable timeframe. It took twice as long as quoted and we are incredibly disappointed in the product and service. Upper management is telling staff to use CoVID-19 as a scapegoat for their poor business practices, when in reality, other vendors are not facing these same delays. Onto the bed itself: there was no bed in stock to view at the store, nor was there a colour sample, so we purchased it blind. The colour is very close to that pictured online, thankfully. The bed arrived in 3 boxes and we unboxed each section to find instructions. These were buried under the drawers and we found them too late to use them, so we assembled the bed using instructions I found online on my phone. The slats are damaged (wood stain removed by poor packaging, damaged wood, some slats are flat and others are bowed) and 1 of the 4 support legs is an inch too long and needs to be re-machined locally. We can't simply sand it down, because it has a metal inset screw bed. The bed reeks of wood stain and has given me headaches each of the last 3 days we've slept on it because it was packed too quickly. While Michelle and Hella were lovely to deal with at this store, I will never shop here again. Customer care is sorely lacking, and it seems there is no way for local staff to even accommodate concerns like this. I am incredibly angry and disappointed in this 3+ month ordeal, and I have spent hours trying to find answers, apologies, and solutions.