Passport Office

The people were friendly and it was very organized. I was there right when it opened and there were about 30 people ahead of me. Took about an hour for everything, which was less time than I expected.

Was relatively quick today - 8:30 to 10 for a passport application. Friendly staff. Marking 3 stars because The appointment booking was useless - I couldn’t make an appointment until within a certain time period of travel, and then the only appointment available was so far out it would be extra urgent application. No instructions to just try in-person, glad I did.

The wait times are long just like everything else in Canada (clinics, servicr ontario, etc) you can be waiting upto 2 hours to get out but the staff is great

1st, why are we still do this mask nonsense?2nd- 13 wickets available with about 6 people working in the entire place! There is NO reason what so ever to have 1 passport office with 6 ppl servicing an area of 500,000 residents. 3 security" guards at $25/hr is silliness. Get rid of 2 and add 2 to the processing team.Otherwise

This passport office has exceeded my expectations. On December 17th I arrived at the office around 8:15, 15 mins before the office opened at 8:30, and I was 11th in line. Upon entering the office, everyone was friendly and helpful which was incredibly reassuring as I was applying for an adult passport for the first time on my own. 45 minutes of waiting later and I was called to a desk. My passport was accepted and I was told it would be shipped out around January 4th, approximately arriving on January 9th or somewhere around there. It is now December 29th and I have already received my passport. Very grateful for the wonderful service I received!

Arrived at 8:10am for 2 passport renewals - I was 11th in line. They opened at 8:30am, and I was completely done by 9:00am. Very friendly staff!!

Best service ever. I needed an urgent passport for a last minute business trip. The staff was helpful, kind and super efficient. The lineup went pretty fast, the facility is clean, convenient parking. All the boxes were checked. Thank you!

Super speedy and friendly service at this location! We arrived 30 minutes prior to their opening time on Monday and it was definitely worth it. 30 minutes after they opened we had already been served and we were on our way out. The employee who helped us, James, was so friendly and helpful during the entire process! To our surprise, our passports were already printed and shipped by Wednesday and we received them in the mail today (Thursday). Never did I imagine we would have our passports in hand just 3 days after applying for them! If you are planning to apply for or renew your passport in person and you have a printer at home, I recommend filling out the application form beforehand to save time (that’s what we did). Not a big deal if you can’t as they provide copies there. Also make sure you read all of the instructions online carefully so you don’t forget to bring any necessary documents and gather information beforehand (i.e., references and/or guarantor).

The best customer service received from James. Waiting time 30-45 minutes before they call your ticket but for a walk-in it’s not too bad at all. The experience was very pleasant, thank you to all staffs at this location. Passport sent within promised timeframe.

The best service and experience of any public service I've had. The entire team, from the Commissionaire and security team who meet you on arrival, to the flow through the service desks, each of them was friendly, polite, helpful and efficient. What a great team!I had an appointment for 1:30pm (I arrived at 1:25) for a passport application and was out of the office by 2:30, everything completed.Thank you to all the team!