Pattes et Griffes

The owner is friendly and knows his products, makes great connections with other dog services

I have been using this pet shop as my regular go-to store for all my dogs food and toys for almost 2 years and while the selection of products are okay, the customer service leaves a lot to be desired.Often it has been an unwelcoming atmosphere to walk into and feels like your presence is an inconvenience. I have tried to order my dog's food twice recently, once I was told it was not possible to pre-order even though I had done this in the past, and the second time a girl took down my name, number and details of what I was trying to order and said that she would have the manager call me as she didn't know how to use the ordering system herself. This was about a month ago and I never received a call regarding my order. Several times previously I have also placed orders and been told that I would receive a call when my products were in the store and I have never heard back from the shop. (I know my number is correct as you give them it before each purchase to collect points.)I decided to go to a competitor located on the same road after being frustrated at these unsuccessful attempts trying to purchase my dogs food and not only was I welcomed upon entering, I was also able to order what I needed AND have it delivered to my house for no extra charge within 2 days of placing my order.Unfortunately I wont be continuing to use Pattes et Griffes due to these reasons.

Amazing! The front personal was so nice and took the time to explain to me all the products for my kitten. I was super pleased because I was not expecting to buy anything but the lady was so nice. I have to go back!

So happy with the service here. When i need something which is out of stock they will go the extra step to call me when its in. The staff is always in such a great mood and happy to welcome your dog with smiles and a treat. It's my dogs favorite place to visit :))

Good, friendly service. Well stocked. Pretty good loyalty program. A little pricier than some online retailers for some peoducts but with shipping costs I prefer to support a local business like P&G.

Great price and really nice staff. You can find a lot of things, large selection of frozen goodies for pets. The large cat litter bags are very affordable. Would recommend!

Staff was very helpful and friendly; Some items are more expensive than Mondou, for example a clicker is $9 when Mondou is just $5...

The girl that was working today 18/05 in the store is amazing! I was not sure about what Feliway I should buy and she Google it, checked the box and everything to make sure that I would get the right one :)

Great options to choose from but because every store is different in varieties, better to call to make sure they've what you need. Mostly all have cat dog stuff. But if you're looking for other pets, call before going or go to Homa one as it's pretty big and I manage to find everything there