Clinique médicale et centre de réadaptation physique Forcemedic

The worst clinic in whole city, they give a word and they don't keep it; they call you to come and get the prescription but they close the door and you can't enter; they write the opening and closing times on the Google maps but they don't follow it and this is like a big disrespect; they don't call you back when you submit a voice message on their voicemail, When you call them no one answers; I wish I could give some negative star instead of one star, I am so annoyed by their system. The only good thing about them is that they have a nice medical doctor.

Although the doctors seem excellent, the clinic is run like a no-frills airline and getting in to see a doctor will be a memorable ordeal because the amount of time it will take and the amount of stress it will cause you if you have questions about where you can go for any tests they send you to do. I've even been booked for an appointment for a test on a piece of equipment the clinic didn't own.However, if you're used to the relatively low standard of medical care in Quebec, and especially in Montreal, that might not seem like such a big deal. Wait times here are far beyond the norms for most first world nations. It's hard to believe that people have normalized what is now a disorganized and at times a frighteningly inadequate system of public healthcare.My experience with the walk-in clinic on Jean Talon, is that if you don't arrive before 7 am, you will not get an appointment. I was told that they were fully booked at 8:10 am this morning. Expect long wait times for just about everything (even if you call...especially if you call). The problem is that you can wait up to 20 minutes and longer to get through on the phone because it's a combined switchboard for all of their locations, and the switchboard appears to be understaffed at certain times of the day. They recommend that you go to the location before 7 am if you would like to see a doctor the same day; when you get there, you can also expect to wait 20 to 30 minutes for them to simply take your information to put you on the list to see a doctor (because they usually only have one staff member working at this time to handle the lineup of people who showed up to try to get an appointment). They will message you 30 minutes before the doctor is supposed to be available, but when you get there, you'll probably also wait a further hour to an hour and a half to see the doctor. Although this might be an improvement over the old CLSC system where you could wait all day, it's still a lot of waiting at every stage of the process.In general, the problem with this clinic may be that demand in the area is too high and that the clinic cannot adequately handle the volume. But it also seems like they are trying to run the clinic with the minimal possible staffing levels. The reception/switchboard service seems to be understaffed at peak hours. They also appear poorly trained and generally uninformed about anything beyond their immediate duties. For instance, if you have any questions about where to go for tests in the immediate area, I've found that the reception staff is not very well informed and will give you answers that waste your time (you can get better information at the Pharmaprix located on the ground floor of the building).I think they really would like to be helpful, however, one of them actually booked me for an appointment for an ECG test at the clinic. The problem was that the Forcemedic clinic on Jean Talon does not in fact have an ECG machine, so in effect, they actually booked me for an appointment on a non-existent piece of equipment. When I arrived at the appointed time, I was told by another staff person that they do not have an ECG machine to do the test. I asked where else I could go to get one. The receptionist directed me to a nearby CLSC that was within walking distance. When I got there, I was told that they don't do this test either. Shouldn't the staff at Forcemedic be up to date with this information? Wouldn't that be helpful to patients? Actually, it would be more helpful to patients simply to admit what they don't know instead of giving people misleading information that wastes their time.I will mention that the doctor I saw appeared highly competent. It would be a relief to me to be able to use this clinic if it was not such an ordeal trying to get in to see someone. I think systems like this discourage people from seeking care. I can't imagine what you do if you have small children and no car, let alone if you have a day job that prevents you from devoting the necessary time to show up and 7 am and return later in the day.

This is where my family doctor is so I only come here like once a year. Wait times are good to get an appointment over the phone and when you're waiting for the appointment itself. I usually get an appointment for a month later and only wait 30 minutes before being seen by my doctor. Sometimes, she does cancel though and rescheduling can be a bit tough but other than that, I'm super happy with the process. This clinic is also really located, only a 2 minute walk from fabre metro station and there's also a hospital right next door for any bloodwork you might need to do.

Be aware. Front desk charges fraudulently. Doctors are always inaccessible. Everyone is rude as hell. Everyone should prefer to go to an actual doctors office. This place is just a total gong show.

When you are there and been seen too, they are very good. However when you phone and no one answers your call, its a pain. When you leave a message after the voice mail says leave your message and number and we will call you back near the end of the day" and you wait but no one calls you. I called Friday to speak to someone and book an appointment with my family doctor and i never got a call back.Thats poor service.Update- 23-06-2021Service here has improved considerably and the reception staff now contact you

Worst clinic to take an appointment. Never answer the phone or return calls. Online service never available and direct you to Bonjour Santé that charge you 25$

again this is the worst place on the planet to try and call . in the last 15 minutes they have hung up on me 3 times , the incompetence in just answering a phone is evident ,totally incompetent .

Terrible customer relations. It is impossible to make an appointment with your family doctor. Transfer from person to person eventually to hit a full voicebox. If you have a chance to avoid this place, please do if you value your time. If you are one of the unlucky ones to have a family doctor there get ready to be robbed of your hours and hours.

Impossible to book an appointment online or on the phone. I'm scared and need to talk to a doctor! I can't believe they're directing us to a site where we have to pay a monthly subscription to book an appointment (Bonjour-santé, yeah right).