Access Storage - Kitchener Queen St

Very pleased with my experience at this location. Riley did an excellent job explaining everything in details and providing good customer experience overall! Definitely recommend!

Access Storage took over a storage location at Queen St. in Kitchener at the same time that I moved out of one of the two units I had been renting. Partly due to an error on my part and the chaos of taking over the location by Access, there was a glitch in payments and 2 of my cheques were lost.The new Access Storage staff were very courteous, helpful and efficient in resolving the mix up.Very happy with the result.Jan. 2023 update. Finally emptied the unit and closed my account. Very happy with the ease and fast response of the staff at Access Storage. Everything went smooth with no issues.

Clean, secure, temperature controlled units, great accessibility and great on-site staff.

It was a quick and easy process to rent out a unit. Staff was always helpful and welcoming. They also offered me a great discount for my first month.

The storage is huge and clean. Easy to park. I want to say thanks to Corrina Carson. She is very nice and helped me a lot. She waited for me even though she had off work. She saved my day and I am very appreciative of her. I will definitely choose this storage again next time!

Amazing storage and units . Overall grat experience , and can get a bigger unit based off how much you have to store. Good overall prices and even some deals for pricing , understanding amazing staff and customer service . A go to for sure

For the first 2 years we were storing here, everything was great. When Access Storage took over, there was confusion. Recently my unit and some others were broken into. I did not find out about it for 34 days! Manager claims they tried to call me. I have no phone record of such a call. If they couldn't reach me by phone, they could have emailed at least. Many things were stolen at high sentimental/dollar value. Not enough security in the building to prevent theft. No cameras near lockers, only at doors. Either this was an inside job, or someone who rents there let them in. Easy to get access to the building when large door is open or by following someone who has entered their code in. Management says they didn't see anything on security cameras. Don't know how they couldn't tell thieves from customers when 2 sets of tires and rims were stolen from my unit! Can't trust that any resolution is coming from Access Storage. Moving out ASAP!

Friendly customer service reps both on the phone and in person. Facility was clean, easy to access and navigate. Carts are readily available for use. Price can’t be beat!

Riley was a pleasure to deal with. I enquired online, and he was quick to call me and tell me about a new promotion which worked out in my favour. I was very pleased at how quick the process was.

Me and my roommate had a great experiences at Access Storage in Kitchener. It was our first time renting out a storage unit and the staff made the process easy and smooth-going, as they guided us through all of the details. Overall great experience, would definitely rent here again:)