Gale's Wholesale Ltd

I have something to say. I bought some clear bags at Gales Wholesale on Dewdney Ave. It was a little too small and all I asked was if I cud exchange for the next size and pay the difference. The answer was Nope no negotiation. WOW. They just lost 5 customers from the house where I'm at. So let's just shop on line...and not support local. I try to support lots of local business and this is how not how keep customers.

I read the other 1 star reviews and honestly, they reflect our poor experience too. Zero stars if I could. The front staff at the tills have absolutely horrible attitudes, they will give long time customers grief for trying to use the bathroom, and it appears they make zero effort to update anything. Why shop there, when there are other alternatives with much friendlier staff? The elderly owner, Erwin, was a wonderful person, but things started to fall apart with the staff up front there. I noticed Gale's online responses tell frustrated customers to contact Raj... well Raj, nothing has changed, since those staff up front seem to have been there a long time and simply won't change their behaviour. We won't be back.

The best I can describe it is by quoting another reviewer - Inconsistent & bizarre policies

Great, intriguing selection, yes... Disrespectful, degrading treatment of long-time clients, also yes. Get your act together Gales! Not allowing the child of a long-term client to use the bathroom, is not even humane. Cutting up someone's Gales card because the name had rubbed off, is ridiculous. It almost seems like you don't want to sell all your ancient dusty inventory. In a city with *any* competition Gale's would have closed years ago.

If I could give ZERO stars, I would. I went there for the first time in years hoping for a more positive experience than previous visits. I was unfortunately VERY wrong. The staff were only hired because they are the owner's daughters--they definitely weren't hired for their customer service skills. The staff were incredibly rude, scowling, yelling and harassing me AFTER I made a purchase (I regret giving them my money). There's a reason no one else was shopping in this massive store: they're scaring their customers away. Please no copy and paste responses, Gales. I'm not interested in your excuses.

This was the absolute WORST shopping experience I have ever had in my entire life. If I could leave 0 stars I would. The staff doesn't seem to understand the concept of customer service whatsoever.Gales Wholesale, please don't reply to this review saying 'we're so sorry you had a bad experience.' There's dozens of negative reviews with people saying the exact same thing as me, and you apologize, and nothing ever changes. I have multiple friends who feel the same way. You're losing a lot of business because you just can't be bothered to be decent.

The two ladies at the front desk are INCREDIBLY rude and should not be working there. They couldn't find the info in there system from my card which is ridiculous because I've been going for years, so without even trying to figure it out they cut my card up in the blink of an eye. I was stunned.They could have SO much more business if they just showed some human decency.I'm very disappointed how I was treated. The original owner was so nice and he is very much missed. Especially after being replaced with the two ladies who run it now.Go elsewhere if you can.

The absolute WORST customer service I've ever experienced. I have been here on several occasions and always hope for better service, but nothing improves. I cannot express how disgustingly rude the workers are. No wonder nothing sells in this place. A lesson for business owners: nepotism is never a good thing.For the Gale's Wholesale staff, do not bother leaving any comments saying we strive to provide the best customer service" because you don't

Inconsistent & bizarre policies, rude staff.Before you even go there, Gale's, don't ask me to email Raj or whoever. I'm seeing the same reviews as this over the past months with the same copy & paste response, so clearly nothing is changing which gives me no interest in emailing you with feedback. This is your feedback.I've shopped here for years and was never denied entrance. I've spent hundreds, if not thousands here over the years. I've only ever had to offer my business name to be permitted in. Now I'm not allowed in without a card verifying I'm on a specific list of people allowed to shop for the business.The interaction I had with the lady checking me in felt very curt.It's a shame this business isn't just open to the public. Most of the materials here are going to be interesting to people for personal crafts & projects and I'm willing to bet most people entering on behalf of a business are shopping for personal reasons. It doesn't make sense to limit your customer base like that.Only got a star above the minimum because the merchandise is actually amazing. Shame about the attitude of some staff & weird policies.