Shoppers Drug Mart

The pharmacy dept made me feel so ashamed of my coverage by the way they spoke to me. As if people with other types of coverage are more worthy of respect. Sadly it was 2 different staff members who made me feel this way so definitely not a one off situation

I always was treated fairly here for years. But idk why today I was trying to get my meds which was waiting there for me. I stood there for 2-3 mins and noone helped me. I made eye contact with a guy with glasses on twice and another lady which was drinking some water once and noone helped me still. A lady showed up behind me and she got helped right away. So I looked around and asked why I didn't get helped? The lady that helped the customer behind me said she didn't know I was in line. Even thou I was the only person around. Not to happy and might switch pharmacies. After talking to a few different people about it now, I found out more indigenous people get treated the same way from the pharmacy area here.

they don’t really answer the phone all that often i usually have to call a handful of times before they actually answer even when the stores not busy and im not sure why but it seems they always manage to not get the faxes from doctors offices or they end up loosing them a lot i’ve had a lot of back and forths with calling them then my doctors office just trying to get the prescription to go through to shoppers. (my doctors never had many problems sending prescriptions to pretty much any other pharmacy this only seems to happen super often with shoppers) which kinda sucks because some of the staff are super nice and that’s the only reason i haven’t switched to a different pharmacy yet but it seems just everything there has been getting worse so it might be time to switch.

The store is ok, but I've had pretty awful experiences with the pharmacy. Prescriptions taking several days, getting lost, and being charged for things that should have been covered either due to their dispensing fees or them doing claims incorrectly and not taking the time to fix it. Also pretty poor customer service/attitudes. Switchedd to London drugs pharmacy and haven't had to pay anything for any of my prescriptions since, and they are fast.Not able to help me with an emergency refill when my doctor made a mistake with my prescription.

Constantly disappointed. Today went for my booster. Told me that they were double booked and I'd have a bit of a wait" felling like I was dealing with Air Canada. Saving grace was the wonderful young lady that gave me my booster. Made me feel at ease and gave me a chuckle. Shoppers

Horrible pharmacy service. My husband accidentally sent my prescription to this location instead of the one in summit. He had been picking up my prescriptions as it was for my pregnancy. At 8 months pregnant I finally had to grab them myself. When I went in, the staff (almost all of them) were very rude. I also needed some strips for my gestational diabetes. I requested this and the lady refused to push them through my benefits as I didn’t “actually” have diabetes however I let her know I went to the Shoppers on summit and they did everything for me and I ended up getting the strips for free. The pharmacist said they are not allowed to do that, but since they had proof that it was done previously, they pushed it through. Then they requested I wait 2 hours…for strips… that is not a fillable prescription. I was looking at them behind the counter as she was talking to me. The staff was super unprofessional and I was at a loss for words when it came to the pharmacist herself. I deal with people all day everyday and I could not tell you how absolutely disgusting the behaviour was at this location.

The pharmacy is a dump. They don’t answer phone. I have called upwards of 25 times and nobody from pharmacy answers. I have called from in store many times to see if phone rings and it does but it is ignored by staff. I have also called in store and many times the phone does not big at all. The line ups are usually very slow due to lack of workers. I have complained to shoppers online but they could care less. I highly recommend any pharmacy other than shoppers drug mart northills.

They have a big sign on the side of the building saying open until 10pm" but they actually close at 8. I was going to get a couple staples for my house instead of going to the grocery store. When I saw the "Open until 10pm" on the side of the building

I am not the one to complain alot!! Yesterday i went for some cosmetics shopping for lipstick and eyeliner. When i was shopping, i was seeing lipsticks colours and some of them were broken inside. After spending around 5-7 minutes, an old lady (employee) came to me and rudely told me that I can't open the product. Here, i am not complaining about why she said so...but i am complaining about the approach she used to say so. Secondly, when doing cosmetics shopping, what are we suppose to do if products are broken from inside....if we don't check it before purchase, we don't want to regret buying it. And my another question is why products were not sealed if customers are not suppose to check it. Anyhow, that was first and last visit in that store....as there is nothing wrong in saying we can't open it...they should learn how to say things in a positive way. I opened the products which were not sealed, i didn't test them and some them of were broken ....my answer was what are we suppose to do... otherwise we end up returning the items which are broken or not suitable!!