Sleep Country Canada

I came in the store as a desperate woman looking for a bed with better support. Both sales reps when the extra mile helped me to find a more supportive bed and pillows as well. Thank you, Nimmi and D.C.

I highly recommend this Sleep Country location for the exceptional service from the Advisors, all of which were very friendly and professional. Most notably, Alex, who assisted us in choosing the right mattress. Alex attentively listened to our needs, and advised us accordingly. He did not pressure us and gave us plenty of time to try out different mattresses, all the while advising us on the differences between each of them. He was very knowledgeable and encouraged us to test out different ones to see what we would like – we thought that we wanted a specific type of mattress and ended up purchasing something different because of the advice received from Alex.Great and friendly service, and a great price! Thank you!

We came to sleep country to get a quality mattress with a good price. We were helped by Rifazdeen who provided excellent customer service and gave us the best deal possible for a student. We were so happy we purchased a bed frame as well as pillows, on top of the mattress. Would definitely recommend!

Alex is amazing. So helpful and answered all of our questions. Also gave no pressure for us to purchase the most expensive model. He heard what we needed and found us a mattress that fit our budget and gave us the best support.

We had a fantastic experience at Sleep Country today! Rahman was so helpful and shared his extensive knowledge with us. My partner and I have back and shoulder issues and we were able to pick a bed that will alleviate our pain and improve our sleep quality. We’re so excited to sleep on this bed!

I had a wonderful and knowledgeable experience today at Sleep Country on William Kitchen Drive. Nimmi was so great and explained everything showed me the best product for our sleep type. DC enhanced that friendly atmosphere is going to have the other product I need and carried my items to the car. Great Service. I was hesitant to return based on a previous experience 5 years ago, but today's visit brought back my faith in Sleep Country. Will definitely come back.

This was our second time purchasing a mattress from Sleep Country. We needed a replacement mattress for a guest bedroom.Talk about Goldilocks! One was too hard, and the other was too soft! I was having a difficult time choosing. A third option was suggested. Even though it wasn’t in our budget, we tried it out, and loved it! We were able to work out a reasonable price since we were repeat customers.Since the employees are not on commission, I like how customers are not rushed or pressured to make a decision or sale!

Worst customer care policy. I was told if I was not satisfied with the mattress I will be given exchange of mattress with zero cost as a added benefit(selling point)at my doorstep asap. Which made me to go ahead to purchase the mattress, but when I called to exchange, they were charging me 65 dollars and I cannot exchange it for 3 weeks. Truly dissatisfied and never recommend this store to anyone.

Ask for Alex. We should have come when we were first looking for a mattress. We came in the store after 3 months of trying a “cooling” foam mattress that we bought online from Douglas.Alex greeted us right away and we voiced our concerns of wanting something that actually was cooling. He helped us find the perfect cooling mattress for us that was within our budget. He let us test the bed uninterrupted and I was hot walking in. We were shocked that we started actually cooling down while lying on the mattress and stayed cool. Definitely will recommend to friends and come back if we need another mattress in the future.

Worst customer service ever. They sell with assurance and beautiful words but when you have a problem with your mattress they easily say its not covered by 10 years warranty. Here is the story: I bought a Simba mattress and it has body impressions after 1year and have use and not only I don’t have a good sleep anymore but I wake up tired with back pain everyday. This mattress was good at first but mid layers are damaged this soon and because of a memory foam layer on top it doesn’t show the body impression. You feel it only if you sit or lay on it. At the time of purchase I was told if have any problem with this product within 10 years they credit me the purchase price to buy another mattress from them. I called customer service and they happy said we will send you the warranty claim form. They sent a link and here is what their trick starts. They ask you bunch of questions which seems to be requirements to be eligible for warranty and they were never mentioned by sales persons. After that they want you to take several pictures using broom stick and ruler from different angels. Then you should upload pictures and submit your claim.I did all of these steps and they got back to me after 3 days and said it is not covered by warranty as body impression in your pictures is less than 1 inch(mattress warranty card says 0.98 inch). And they asked wait until the body impression reaches 1 inch and then claim again( they funniest thing I’ve ever heard from a customer service. They want me to keep hearting my self until body impression reaches 1 inch to claim again and at that time for sure they have another thing to reject your warranty). If you happen to try Simba mattresses in their stores, they have a memory foam to top which doesn’t show the impressions underneath. If they know their products, they should know that using broom stick and ruler doesn’t work for mattresses with memory foam on top. And they should take other steps to confirm body impression as memory foam covers the damage in other layers.I hope my experience help others.