Kubota Canada Ltd.

The main supervisors and managers are really cruel. They will make sure to overwork you and without any notice fire you. They will promise you better positions only as a lie and excuse to overwork you more. Extremely toxic work environment and extremely selfish leaders. Don’t work here! You’ve been warned!

I currently own 2 - 2018 Kubota excavators and 1 kubota skid steer.Two months ago my 2018 Kubota KX 080 excavator broke down unable to swing the machine.I have extended warranty good until July 2021The dealer in Essex Ontario brought the machine and found that the seal on the swing gear had failed causing the swing gear to cease.After not having our machine for almost two months Kubota is NOT honoring their warranty.They claim their machines are not meant to be used in the mud or dirt! Last time I checked that’s what these machines areDO NOT BUY any Kubota equipment.In recent years their quality has been depletedAnd they do not stand behind their products

My experience with kubota canada and there service has been very negative. I have purchased 3 pieces of equipment through what I thought was a respected dealer keyag kubota. In particular with a m7 151p kvt tractor, noted specs of tractor have been far from one's wrote in prochure. I have had issue with front suspension and starting since new aswell a transmission whine in high gear. Tractor was purchased for the use of feed and haying, as per a feed tractor loader specs related capacity of 5400lbs,noted I have installed 3 additional weights per wheel and yes 2 bales in loader that exceed no more than 3500lbs make the operation of tractor very unsafe 1 bale at most loader is capable of handling over uneven conditions. Starting at minus 15 or lower plugged in a building nearly impossible noted does not even crank. I have delt with these concerns that a overseas tractor is to be used in only warm conditions. Reason for this rating is not of the most concern. I have had a tractor down out of service because a hydraulic front cylinder had cracked due to manufactor defects since October 27th been trying to get resolution within warranty guidelines. Kubota canada has promised several times to resolve the matters and yet to do so. Kuubota service representative Paulo head manager kubota canada Robert the provicial representative of Alberta and former owners of Edmonton Kubota and Keyag Kubota have been very difficult in agreeing of paying for additional costs. Kubota customer service has been at best a 1 it takes nearly 4 or more phone calls to get through and talking directly with Robert or Paul neither phone or email address have been exchange. Dealing within dealers over the past 3 years with keyag and the owner. His employees that represent keyag have been at most non educated noted been 3 service advisors in this period of time no. There is several more details that I have experienced with kubota that I have yet to publish that show reasoning lack communication and business ethics.

During these difficult times I was happy to hear that Kubota was willing to work with their customers and defer our April,May &June payments and add them to the end of our lease. After receiving an email confirming this we felt confident that they would not be taking these payments. Needless to say we were shocked when they then went in and took $1000.00 out of our account in April. We contacted Kubota by email to ask what had happened we were informed that there was nothing they would do but our May & June payment would not come out. Needless to say we have no confidence in their word since they neither owned their mistake nor did they reverse the payment. they actually told us a payment could not be reversed.( B.S.)I know to a company the size of Kubota $1000.00 may not seem like a big deal for a small business owner that has been mandated to not work do to COVID19. $1000 is a great deal of money especially when you have been led to believe we are all in it together yet we are still left dealing with the financial stress that comes from not being able to earn. P.S. this is the 7th Kubota we have financed through Kubota and the only one we still have on lease thank you for standing by a loyal repeat customer. i guess it takes times like this to find out how much Kubota truly cares about their customers and small business in Canada.

Amazing experience! Their machinery is top of line. I will always be returning !

I spoke with Kristen Palmer on June 13, she requested me to email which I did. Got no response, I then called back August 15th, for her to tell me no she can’t help a sanctuary that is in need of a tractor with trailer. Seemed to me she didn’t even ask the ppl in charge instead just said no to get me off the phone. Very rude. She never even responded my email which she told me she received.

Having grown up around John Deere and worked for 3 dealers over a 15 year span i can tell you from my experiences that Kubota Canada is a company like no other. Their family first mentality is a driving force behind their dealer network. Like all manufacturers the Kubota product can have issues from time to time but its how you react to those situations that set you apart. I wont go into detail about my past with the green guys, but i will say is when you buy a Kubota you become part of the family, once and forever!

Welcome to the area neighbor! We are the Saunders family, located on the historic Saunders farm at Hwy #7 and Sideline 24, just west of your new location in Pickering, Ontario.We have always had great experiences with Kubota and their super reliable equipment.

Got here to pickup a loaded trailer. Dropped my empty at the right side of the yard, went to the shipping office, they need all your info, DL , even the plate number of the trailer you dropped. Shipping clerk was polite and helpful. Washroom and coffee available.

TERRIBLE SERVICE. I got one payment behind in three years. One. The company refused to assist. Refused to wait a month, refused to extend the loan a month, and refused to amortise the missing payment over the rest of the lease. Do yourself a favour and go with one of their competitors.