Rexall

The service in the pharmacy is disgusting to say the least. Missed refills, long wait times, going back to find prescriptions are still not ready. My neighbour recommended the Wallace st pharmacy- under wallace pharmacy- they are efficient and have free delivery to chase river so i do not need to drive into town. A breath of fresh air! I strongly suggest anyone not happy switch over to them!

Went to rexall southgate (2nd visit)Awesome lady at post office.She was SO helpful. So polite. So friendly.Made me smile. Thank you.See you next time.

Alicia is great! You can go to her with any embarrassing or sensitive topic and she will make you feel heard and give great advice. Did not believe she was the pharmacist at first but man she is so knowledgeable.

If it was possible to leave a zero star review I would. The lack of professionalism and understanding when dealing with patient care in the pharmacy was actually mind boggling. They made multiple errors that impacted the timely delivery of necessary drugs. I could understand mistakes or delays but it was the rudeness and incompetence of the pharmacy team that robbed my belief they could accurately do their jobs.I have pulled all my prescriptions and would recommend others follow suite.

Well, if you like consistency, this location is consistently rude. It's almost comical. The cashiers act like you're irritating. The place is usually deserted, I can't imagine what makes them feel hard done by. Sadly, it's close to home, I'd otherwise never bother. It's worth the extra drive to Shoppers, where the staff is fantastic.

I would give this location a 5 all day if it wasent for the recent pharmacy decline. Lack of supply, customer service, timely service and staffing issues all combine into what is one of the worst pharmacy experiences i have ever had encountering several new issues that hadent happened in the 8 years prior to this. They have every service to offer postal, groceries, health and beauty, and pharmacy. The staff is above and beyond top notch. Even all previous pharmacists and managers were excellent. In the past i would always recommend this location now i cant say that i would due to the extreme decline in care from the pharmacy. Messing around and disregarding the importantance of some patients/customers certain medications. They lack the understanding, connection, and effort required to do the job of being a pharmacist successfully. Its beyond poor in service. They have the highest dispensing fees. I dont go there for value. I go because it was GREAT. Not just good but great above and beyond. Now its steady pharmacy decline has soured the reputation of this location as it is such an integral part. Overall I'm a very disappointed long term loyal customer who hopes to see this improve and i try my hardest to work with them, yet still i see a lack of change only getting worse. Im close to my breaking point with this store and honestly its both sad and frustrating. This place has the potential to be the best. Right now it's subpar at best.

The pharmacy staff have been great with me, I've always found them to be flexible and as accommodating as they can be. They don't quite have the same grocery selection that other shops have but usually that also means you don't wait as long in lineups for the cashier. The cashiers are great.

Pharmacy is the worst. Came in post surgery needing some gauze asked pharmacist said he was too busy. Told me to go to another Pharmacy. Alright then I will never come to this one again since you obviously don't want to be helpful anyway. I usually try to avoid it after many horrible experiences. Anyway pharmasave across the street was way more helpful and will get my business from now on.

I've been going to this pharmacy for 9+ years and recently they got a new Pharmacist (about 1 year ago). She is rude, condescending and the worst pharmacist I have ever dealt with. On my last encounter I called in my prescription at 9am and was told it would be ready after 2pm, came in at 3pm and was told it wasn't ready and I would have to wait. Instead of working on fulfilling prescriptions she sat at the desk and talked on the phone while the pharmacy staff pilled up the prescriptions next to her to be approved. I've even called the main office to complain several times to no avail. I agree with a previous reviewer all previous pharmacists and pharmacy staff were excellent, not sure why they continue to employ her.

I had recently retired from my career and decided to see the country. I was staying at a nearby campground over the winter months and Rexall was the closest pharmacy. My first bad experience, I entered the pharmacy and was looking in an aisle for a product, I could see a staff member looking at me but went about my business, a minute or so later she was coming at me quickly, loudly and aggressively repeatedly saying “can I help you!”, not in a tone that would suggest she actually wanted to help me. I have a long white beard and was wearing a plaid bomber style coat and a toque, the hobo chic look as I like to call it, she was totally profiling me. The second bad experience was with the postal outlet, the staff member was an insufferable discourteous know it all who as it turned out didn’t actually know it all.