Capital Ford Lincoln

Unfortunately I have to give a star, but they are not worth one!Had an appointment today, it took me more than 30 minutes to drop of the car. One employee was totally disrespectful, lazy, uninterested and ignoring. My personal opinion: this guy isn’t able to work at the front desk!When making the appointment I asked how long it will take for the inspection and oil change. I was told it’ll take around 2-3 hrs. So after more than 3 hrs there was no information or call. That causes me to get back and ask how long it’ll take. They didn’t even start working on the car! After 5 hrs I walked back, the car wasn’t ready. Again I’ve been told it’ll take around 15 minutes until my car’s ready. This time I waited at the shop. Close before they closed, I got my car back. The same guy had been at the front desk and started arguing. Is that a way of treating customers? - No! Think about your policy and respect customers! Without customers you won’t have work and you won’t be able to pay your bills!I never would go there again!

The service that I received from the Collision Centre in Winnipeg was 5 Star. The staff took great care to handle all my concerns in a very professional manner. The repair was done perfectly. Dealing with an accident is never an enjoyable experience, but the management made sure it was stress free and completed in a timely manner.

I am standing at Ford Capital Motors. One service advisor called in if he can help anyone, then when I walk up, he remembers he is a Lincoln advisor and apologies. While waiting again, I cant help notice a senior service advisor socialising and talking about random stuff. Then another service advisor gets free and just ushers random people to him without seeing I am waiting before them.Nothing against the dealership or people and I understand construction is happening so there is a makeshift setup. I would recommend making queues in the morning when everyone is here for a quick drop off before going back to work and keep interactions short.Ajas was kind enough to engage me and get my appointment sorted !

I had the body shop do a repair on one of my trucks. Excellent and fast service as usual. On the sales and service side we have been using Capital since it was called Landau Ford for a reason. The service team is top notch, knowledgeable and excellent people to deal with which makes every visit stress free.

Can’t recommend anyone going there.Made an appointment one week prior for “The Complete Works” package. Asked how long that will take and was told around 2-3 hours. Appointment was made for 10AM.After being ignored for around 10-20 minutes by Carl H. (No good morning or “sorry will be right with you) Dropped off the car by 10:00 and asked when it’s gonna be ready. Carl told us around noon maybe a little later.We came back at 1:00PM and the car wasn’t even touch yet. Instead they had parked it in 3rd row on their lot.Talked to Lonnie F. About the situation and he told us they can get the car in after lunch and could be ready by 3:30.Only after mentioning I might have to bring the car somewhere else to get it done. Was also told its more of a first come first serve situation and an appointment doesn’t really mean a thing. Like why have appointments in the first place?Sure enough nothing happened until 3:11PM when the car was moved into the garage (car has tracking). We showed up at 3:30 and he told us it’s gonna be 15-20min. Well I guess time feels different here, since we had to wait 1h 15min until we decided to go back inside.Carl H. Was there again and would just ignore us for 10 minutes until saying “car is ready” which I knew since the keys were laying in front of him the whole time. Next question was how I want to pay. They are all about the money and don’t care about service at all. Told him I want to speak to the manager, he went for a walk around the shop came back stating manager is not there. Told him to call him but his answer was he doesn’t have the number.After some discussion he called him but wouldn’t pick up the phone. Other customers were left waiting without any greeting etc. too so surely we were not the only ones.Finally had the car back shortly after 5. Therefore had spend more than 7hs passing time, having loss of income. All for a basic service.Better go to Vickar Ford or Birchwood if you want Service for your money. If you want arrogant behavior and bad service. Then this is the place to be.PS: Also never received that vehicle report card stated on their website. Does that mean nothing was found? Or what?Update: Reached out to Cameron to resolve the issue. No reaction after sending an email. Clearly not interested in a solution.Also noted wheels were not rotated.

All car dealerships provide great customer service when you are purchasing a vehicle but are often less than helpful after purchase. Three years after buying my vehicle from Capital Ford we found out the extended warranty contract had been written incorrectly & we were no longer covered. Mitch Gallant, GM was great! He contacted the warranty company & was able to get our coverage reinstated!! Capital Ford even paid the fee the company required!Awesome customer service Mitch!

I recently had a deeply frustrating experience at a Ford dealership that left me feeling incredibly disappointed and dissatisfied with the level of service provided. The staff at this particular dealership demonstrated an unacceptable level of unfriendliness and seemed to have no interest in resolving the issues I encountered.To begin with, I specifically requested a tire rotation service when I brought my vehicle in. However, to my astonishment, I discovered that the dealership had charged me for this service despite it not being carried out. This not only shows a lack of integrity but also a blatant disregard for the customer's needs. It is completely unacceptable to charge for a service that was never performed.What bothered me even more was the dealership's complete lack of willingness to find a solution to the problem. Instead of taking responsibility for their mistake, the staff members I dealt with displayed an arrogant and dismissive attitude. They seemed more interested in deflecting blame and avoiding accountability rather than rectifying the situation.The unfriendliness and arrogance exhibited by the dealership's employees were extremely off-putting. As a customer, I expect to be treated with respect and courtesy, regardless of the circumstances. Unfortunately, the staff's demeanor only exacerbated my frustration and left a lasting negative impression.In addition to the poor service and lack of professionalism, the dealership's overall customer care was severely lacking. I found it disheartening that they did not prioritize their customers' satisfaction or attempt to address their concerns. It is unfortunate that this dealership chooses to prioritize profits over building lasting relationships with their customers.As a result of this disappointing experience, I would strongly caution anyone considering visiting this particular Ford dealership. The lack of integrity, unfriendly attitude, and refusal to take responsibility for their mistakes are indicators of a deeply flawed customer service culture. There are many other reputable dealerships out there that genuinely care about their customers and strive to provide exceptional service, and I would recommend exploring those alternatives instead.Overall, I am extremely dissatisfied with the service I received at this Ford dealership. Their unfriendliness, deceptive practices, and unwillingness to resolve the issue have left me with a negative impression. I hope that this review serves as a warning to others and prompts the dealership to reflect on their shortcomings and make improvements to their service quality and customer care.

Took my car to the body shop on a Monday not expecting to get it back until the following week but was quite happy when they had it done on the Thursday of the same week. Great job on the paint repairs they did. They even detailed it nicely for me. Very happy, thanks guys.

Made an appointment this past weekend to check out a used F-150. Was given an update prior to the appt the vehicle was sold but there were other similar ones we could take for a spin - no problem and I appreciated the update.When we arrived, we were advised again the truck had sold which was fine. With the Product Specialist, looked at a few more trucks on their website and identified a couple we wanted to try out. We also cleary said we aren't interested in a 2021 or 22 because they're not within our price range.We then proceeded to sit there for almost an hour with a few sporadic updates that one of the trucks was in service, another one is about to sell, etc, etc. but there were some 2022's we could try out. We said again we're not interested.We were patient enough and were giving them a chance but it wore thin. The final straw was being asked to 'just wait 2 minutes while I check something out'. After another 5 minutes, we got up and left.We appreciated what appeared to be the best efforts by our Product Specialist but after having to sit upstairs for almost an hour and not even look at a truck in person, we will not be purchasing anything from Capital Ford in the future.I don't appreciate the fact the website still shows the original truck as being available - at the very least, display a banner indicating 'pending sale' although I am aware that wouldn't get people in the door but it still doesn't sit right with me. Rating 2 stars because I appreciated the initial communications but that's where the rating ends.

If you want 5 stars then provide 5-star service.My grandpa brought his truck here for maintenance. They took about 8 months to get the job done, when we’d inquire about the status we’d be given the run around, and when it was finally done they frequently called for it to be picked up. He lives five hours away and hasn’t been easy for him to get around.We picked it up. Paid a significant amount for their job, and didn’t even make it to the perimeter before it broke down on us. Called them several times for help and were given the runaround again. After, maybe, the 7th call we finally spoke with someone that would listen to us, who advised we get it towed back to them with the promise for reimbursement.We get back there and no one knows what we’re talking about. We leave our information and invoice, and are later advised that they paid for towing. So, no reimbursement after all. And, after speaking with another dealership we’re told they’re claiming for reimbursement! Another thing, they had the audacity to ask us to give them 5 stars for their service…We decided to just leave the business as is (no reimbursement) and not deal with them anymore. Will definitely not be seeking their help in the future.