U-Haul Moving & Storage of Hamilton

Would post zero if I could... very rude blonde Manger works there seems like she hates her life and job and takes it out on anybody!! not helpfull at all will never go to this location ever again and will deter anyone from renting from this location..

I've rented trucks/vans here a few times and never had any problems with the staff or vehicles at that location, they are helpful and courteous. I'm not giving it 5 stars just because when I tried the self serve app through their site it was quite slow: I waited so long for a confirmation code to be emailed to me that it times out and I had to try again. Then when done all my check out tasks I waited 20 minutes with no updates on my approval, before messaging an agent for help in their UI, which got a reasonably fast response and in about 5-10 minutes the approval came through. Not an ideal user experience, which may have been partly caused by this being my first time doing self check out, hence only 1 star off.

When making the reservation we declined the insurance. When picking the trailer up we verbally refused it when asked and then signed for the decline. Then we were charged for it anyway, as we were in a hurry dropping it off it wasn’t noticed. Then when it was refunded it was done so without the tax we paid on it. Will never use this particular place again. Terrible way to do business.

Terrible customer service over the phone. They messed up 3 reservations now they are trying to avoid giving me my discount. Made me miss thousands of dollars at an event. Was suppose to pick up with 24/7 truck share at 7pm Thursday never got my truck until 12:45pm the following day. Had to be at my event in Scarborough at 11am Friday morning.In person reps were as helpful as could be.

Had some issues with arranging to rent a trailer, but the guy working was nice and helped as best he could. They just have a bad system on their computer, so it's not his fault.

If I could give this place zero stars, I would. I provided my credit card information online to this vendor when booking my van. I then came in the night before, having to drive across town, specifically to ask if someone else could pick up the van for me. I was told that anyone can come pick it up and they don’t need anything with them. The next day, the same employee told the person picking up the van that they needed my credit card and they would not take it over the phone. I had to come down there, missing work, to sort this out and they refused to give any kind of discount for my lost wages or the poor service. Also, the employee at the counter was texting while serving us, was belligerent when we pointed out the misinformation we were given, laughed at us and lied about the manager not being there. When we finally talked to the manager, she was also rude and wasn’t listening to anything we said. This all could have been solved if they had just taken $30 off my order when I spent over $250 total over two days on rentals and supplies. Terrible.

Great service, had a bad time at another location but two young gentleman made it easy for me to rent a truck and get on my way. 10/10 service!

Stay clear! They will allow you to book a storage unit with them weeks in advance and call you hours before you’re supposed to arrive with your stuff to tell you they don’t have a unit for you. Then, they will tell you to figure it out on there own. I’m still fighting with uhaul on costs that I was charged because of these goofs. Do yourself a favour and save the headache, these guys are a joke to say the least.

Not a good place... got blamed for nothing and the guy working there lied about cctv camera that he saw 3 people in cargo Van, which actually was hypothetically made up to earn more money...called me while driving, talked rudely and asking to charge additional money for the thing which I didn't do. they don't know about the U-Haul terms and conditions. One of helper friend has to wait there for 3 hours because of this nonsense. they don't know how to talk to a customer when they are stressed about moving their stuff to a new place. Not recommending this place to anyone again.

After having the worst experience at the U-Haul on upper Wellington, I came here and rented a 10’ truck.Noah helped me out and made the transaction extremely pleasant and quick.There was another young gentleman working there and I was unable to catch his name.Kudos to the both of them for making it an amazing experience for me after going through a Terrible experience with the other location