Club16 Trevor Linden Fitness

It’s not a horrible gym, I actually like it hence the 3 stars. I just have a few complaints :(The gym is always soooo hot. Please turn the ac on!! It’s always so stuffy and people smell bad so it’s worse. Also pleaseeeeeeeee bring back the spray bottles and paper towel. The wipes leave the seats completely soaked and we all know it’s not clean until it fully dries which also takes a good 10 minutes if you wipe it properly and I personally don’t wanna sit on a wet machine. People don’t put their weights back either or there’s people doing their entire 1 hr workout on the smith machine on the women’s side which leaves no time for anyone else to workout on it. I understand that these are some things that may not be able to be resolved however the spray bottles and ac would be a great start!!

Since the new manager came on board the customer service has done a complete turn around in a fabulous direction! All the staff are kind and caring and take the opportunity to connect. Most of them go above and beyond and put up with all my isms ;) Thankyou for all that you all do to make this a comfortable, affordable, fun and safe place to work out the days frustrations!Sometimes you wanna go where everyone knows your name"! ~Cheers!"

Hi,I would like to give feedback for abbotsford location. I called in January to cancel but they said will send email and reply back to it to cancel , never received email but left country . When i came back in March , called back again . Information was given that my account was cancelled but started charging me again in may . Called location to inquire about it but no solution . Answer I was getting,’ not sure what happened but u owe this money ‘ asked staff if my account is cancelled now , he said yes and u don't have to send any email anymore. Assumed my account is cancelled but got charges in may again. Called back nd staff informed that i need to send email as account was not cancelled not sure what happened . Requested to talk to supervisor , he could not give any answer but decided to hung up on me . Called back again to talk to manager , 1st he was tossing me around and kind of informed me that i cant talk to manger , suddenly their system went down. Then he made up store that i was telling and swear at him which was not completely true , manager called after 4 days , instead of asking em what happened but instead started why did u yell at my staff and swear. Asked her to stop and listen to my side but refused and started that circle thing again nut have no idea what happened in system . Not focusing on point that i called in march again to cancel. But it was funny how they have notes and record of all call they made but no record of call in made in jan and march to cancel and of-course no notes. This worse customer service i have received and no one is will to help me out. I used this gym before but location, never had any issue . This worse location i had ever. I would never sign up again in future and not recommended to anyone to do so.

For the price, it is really hard to beat this facility. It may not have classes and provide the services some others do (e.g. yoga or cycling like they have at GoodLife) but for people who are happy training on their own they have all the equipment you need. Plus as the cost is so reasonable it leaves you with money to spend on other classes (e.g. classpass or visiting studios). Everything is still quite new and well maintained. The staff are friendly, and most patrons seem to understand proper etiquette (though I’ve only visited on weekends). Not sure what the gym is like on weekdays, but pretty great for anyone training on the weekend.

Worst customer service. Wanted to get the monthly membership (the lowest price membership they advertise). Each employee at Club 16 provides a different information, lack of training can be seen. They literally force you to take the yearly membership with the trainer. The guy who signed me up for the membership gave me false information regarding the price and their rules. When I asked to cancel, the manager talked to me rudely and I was given 1/3 of the amount back after 2 months. However, their contract says “15 days”. I contacted them several times and only got rude replies from employees, including the managers. They would put my call on hold or disconnect the call or give me an appointment date and not call back. Please don’t waste time at this branch. They just want to get more clients, even if they have to provide false information.

This is a great starter gym to join to get your fitness journey going, but it doesn't offer much in the way of specialized fitness. That makes sense, given that it's the cheapest price in town, and a decent no-frills monthly bill at that. But, because it's the cheapest available, it's very busy, to the point that it's unusable after 5 pm on weeknights.I also noticed that machines and water fountains were broken more often than not. And, as other reviewers have pointed out, the women's section only has a Smith machine, no squat racks and no deadlifting platforms.I think the gym is in a tough spot where they don't have much more space to add more equipment, and they're trying to do as much as they can while keeping rates down. I appreciated the team here and all they do to make it a great facility.

Just stick to month to month plans. Club employees get you signed up in shady deals and this club’s deal was the shadiest. DO NOT fall for same price for life feature as it only lasts until you are a member. Just keep in mind this club’s monthly fee is low so they’ll rip you off in membership deal. By the way cancelation of membership is $78 + a month’s fees. Nicely job done Nachi.

Been going to this gym for 5 years now. For the low fee it's alright.By far the biggest issue is the waiting for certain machines or benches. I'm guessing 70 % of the square footage is dedicated to She's Fit, treadmills and the like. If you use a squat rack or bench press forget about it. You will guarantee have to alter your workout plan. Two squat racks and two bench press is inadequate. I saw seven groups of guys approach the bench press asking how many sets someone has left over a 10 minute period. Free weights are a vey low priority for this gym. A very simple fix would be more free weights and at the very least another bench press.I plan on changing gyms over the next year if they don't address the huge backups in certain areas while other areas are almost devoid of people. Strange they don't notice this.

I had a wonderful customer service experience with the assistant manager Rhaynal earlier in the week regarding a late fee I felt was unfair. He personally took it upon himself to correct it and within a few days I received a credit. All the staff I spoke with were patient and cordial and they dealt with the situation easily. Great service!