Spaces

This location has gone through 3 rounds of staff, they can't seem to figure out how to treat customers. Would also be nice if they kept the state of the offices better.

I liked this place a lot. Staff is quite friendly and the decoration is amazing. Also it is a very good deal for the price of the hot desk. Would recommend 10/10.

Being coming here for co-working. People at the front desk are super! Remembers me whenever I go. Recommend for co-workers or people needing office.

No return of deposit, over 200% in over billings. Front desk staff are great but everyone above them are horrific to deal with. Buyer beware of Regus/Spaces.

When COVID started, Spaces still wanted to charge rent from everybody even though nobody could go to the office. When people called them to ask not to do it, they stopped getting calls. Then when my husband finally could get a call back weeks later (still in April) to end this joke and cancel the membership, they never returned the deposit amount as per today (mid-July). He keeps calling them, but they made up excuses in every call.

Located in one of the sketchiest part in Vancouver, your packages will be delivered to the side door (see photo) not the main entrance because that's the address and SPACES doesn't allow tenants to put their name on the packages. And even tho they have a note saying to deliver the package next door, drivers will just leave the package at the gate (where I've seen people camp out there multiple times)Got talked down to by the staff in a very rude manner that I CANNOT" put the name of the workspace

It takes a lot to get 1/5 stars from me, so when it happens, it's earned. TL:DR: Easily the worst investment I've made in the 5 years I've been running my business.The experience started relatively well - a newly built, beautiful space with a lot of promise. There was a big event happening within a few days of our signing, which ended up being a ton of fun and had the team quite excited about what a full year had in store.That first week was the best of our experience during our 52-week term. Here's why.No Cell ServiceWe had a private office on the fourth floor and for a full year, we were unable to use cell phones while in the office. Signal was so bad I couldn't even send/receive emails and text messages. Nothing has or was done about this and the help" provided by the team was to download a signal extender app - after all

Very bad co-working experience with no support for customers or amenities that are basically universally standard for co-working spaces in Canada. To sum it up, think of the worst landlord you've ever had and how they treated you as a tenant, that's what it feels like being a customer here.Cold, unsupportive, and unnecessarily rigid are the words that best describe this place.Here is a list of the things that are infuriating about trying to work here:-With a hot desk or permanent desk, you do not have any access to meeting rooms included, it is an additional fee.-They will charge you a $40 cleaning fee to wipe your desk off.-They hold a retainer of an entire month's bill, which you need to fill out a form to request back after you leave.-Unnecessary bureaucracy, blocking, and gatekeeping every step of the way preventing you from having a good experience or getting support for anything.-Staff are unable to help with even the most basic and simple requests.-No coffee included!-No community or attempt at community building. You will not build any network here.-Strict rules against any promotion of your company.The staff were nice but seemed to have their hands tied due to company policies that basically make their job to act as gatekeepers from you actually getting help for any issue.For example, one time I accidentally booked the wrong meeting time for a room, a very basic issue. When I brought this up to the staff after seeing there was no way to cancel it and be refunded online, they told me it was impossible.After leaving, a salesperson reached out. I shared my concerns with them and they didn't even bother replying.I've worked at multiple co-working places in Alberta and BC and had a very positive experience everywhere other than here.

I would strongly recommend choosing a different co-working space. They appear to be friendly and helpful until they get a contract with you, and then you are on your own with no support. It's just not worth it. If you are billed incorrectly, there will be nothing you can do to fix the issue and you will simply have to pay, even if it's their company's error.On principle, I was pretty unhappy with this company's ethics and lack of commitment to customer care.If you care to read the story:I tried to cancel my membership over a year ago, and was told by the front desk staff that it was simply not possible" when I asked how to cancel. The staff told me I was locked into a 1 year contract

Very hospitable staff and a great environment to work in.