Hakim Optical Baseline

I've personally had a bad experience with Hakim on Baseline. I'm new to progressive lens glasses. I asked for their advice on the size of the lens as I wasn't sure it mattered. I was informed that the lens needed to be large enough for the progressive to be successful. So, I went with their recommendation. Well, that was a big mistake.After a couple of weeks wearing my new progressive glasses, I was adjusting well to the lens, but, I felt they were too big. I had to move my head up about 2 inches to see my computer monitor, even after lowering my monitor the lowest it could go. It was starting to give me neck and shoulder pains. Here is a chain of events that happened:1- Return Visit number 1: Went back to visit them after 2 weeks and explained the situation. I mentioned that I feel the lenses is too large and probably why I had to move my head up 2 inches. They said, we don't think so. They said I just needed to get used to the progressive and that I should consider buying computer glasses. What is the point of buying progressives then? So, I decided to give it another 2 weeks.2- Return Visit number 2: Went back and said I really think the lenses is too big. They said let's try and add nose pads on the frame and shape them a little. So, I decided to give it a world. Why wouldn't I.3- Return Visit number 3: Went back and re-irritated that I feel the lenses is too big. Again, I was told that my eyes is not adjusting to progressive lenses. I said everything else if fine. I really feel like if the lenses were smaller, I wouldn't need to move my head up so much when working on my computer. They then said, well, you don't know that. I then said we wouldn't until we tried. They weren't happy with me at this point and I was literally in tears. I asked if it was an option to choose another frame. They said I could, but it took me almost one hour to persuade them. Every frame I chose, they said they were too small. And then proceeded on saying that if i brought in my own frame, they would give me a discount on reading glasses. Again, what is the point of progressive glasses? They are not cheap!!!! After being in the store for over 1 hour, I must admit that I gave up. I left the store VERY unhappy.I then kept the glasses for another 2 weeks and said to myself this is ridiculous. I decided to go to another Optical place (private) and chose another pair of frames where the lenses would be smaller. Surprise, surprise... that's what the problem was all along! I knew it!Now, I had to spend more money for this with no additional insurance refund, but, my eyes are happy now.Customer service was TERRIBLE at Hakim Optical Baseline!!!! I'm requesting to get a refund for the money I spent at Hakim Optical. Not an in-store credit cause I will not return there.

Went to Hakim Optical for my eye test and to have my new prescription filled. I wanted a new pair of glasses exactly as the ones purchased five or so years ago and the Manager of the store actually located a pair in Toronto and had them shipped to his store. Picked up my glasses yesterday and was more than satisfied with the service I received. The manager knew the Hakim products and provided excellent customer service.

I needed a new prescription and new glasses and highly appreciated the courtesy and efficiency of the staff a this location 9 baseline and Woodroffe). The eye exam was comprehensive and included take home exercises ( highly appreciated!). The staff in the store kindly went over the choices I made and the costs involved and included my request to get back my glasses ASAP. Will be back there for my next prescription!

I am a long time Client of Hakim on baseline and just had to give out another kudo to the incredible staff! Just received my newest pair of progressives, and where the difference they make! They were quick to make some adjustments that made the fit even better, and I was fine that they are so helpful and call the extra distance to ensure our satisfaction. Thanks Hakim Team! Kerry Lehmann

I broke my frames and went in to see about having them repaired but it was not possible. A customer service representative assisted me in trying to find frames that would fit my lenses but we were unsuccessful although she tried very hard. I went back in to see about purchasing new glasses and another customer service representative had a look and literally found a pair to fit my lenses in under 2 minutes. I was so grateful that I didn't have to buy a whole new set of glasses. Really good customer service here.

I’m baffled at some of these poor reviews. I have been going to Hakim on Baseline since my first pair of glasses about 15 years ago, and I have had nothing but fantastic service and positive experiences while there.Yesterday was my most recent visit, for an eye exam and to choose a new pair of glasses. It made me remember why I love that place so much. Super friendly staff, efficient and knowledgable eye doctor, and a very special person named Rita who made my experience the best it could be. She really has a great eye for style and glasses fashion, and took her time to help me choose a new pair that I fell in love with. She was humorous, patient and really made me feel at ease.Perhaps the negative reviewers were having a bad day? I don’t know - you get out of the world what you put in.I wouldn’t go anywhere else for my eye exams or for my glasses, period. Huge selection of glasses - and I mean huge - to choose from, from top designers to the bottom.Highly recommend Hakim Optical on Baseline Road. If you get the pleasure of Rita helping you, I cannot fathom how you’d be disappointed!

Stopped in to look at frames after losing a lens at work. David was extremely patient and helpful in helping me pick out both durable frames for work, and a lighter pair for social situations. The store has an excellent 2-pair deal, as well as a diverse selection, and the cost was covered immediately by my work benefits, so no cash out of pocket! Within 20 minutes of finalizing the purchase, my first pair was ready to be worn out of the store. This store is a pleasure to shop at, and I would absolutely recommend their services!

I am a client of Hakim Optical Ottawa-Baseline for many years, and always happy with their services. The personnel is very knowledgeable and supportive, always ready to help. This year I was ordering progressive lenses for the fist time, and it was not easy to decide what kind of glasses I need. The personnel (David and your team, thank you!) helped me to make a decision, and even changed the lenses when it was necessary. I am happy with my new glasses! With lots of appreciation.

As a firm with many employees I always recommend my staff and clients to Hakim Optical Baseline. The customer service is great, lots of selection for men and women’s glasses, Dr. Huang is wonderful for eye exams and the manager of the store is a amazing to deal with when buying new glasses and contacts. Over the last year I have purchased so many new glasses from them because they are always receiving new styles and high end brand names. I always want what’s new and trendy and they always have it to offer! Wonderful team at hakim baseline! Thank you for everything.

This store is very clean and organized and the staff are all very kind and friendly! Sandra was our costumer service representative and she was simply amazing! It is so nice to see a stranger be so caring and attentive even if it's for a short time, she literally made my day!