Lindt Chocolate Shop - Vancouver Airport McArthurGlen

We selected a box of Pick & Mix 150 chocolates. We picked and counted them in batches of 10 to ensure accuracy. While counting, a staff member approached us and expressed concern that we were taking too many. We assured her that we were counting accurately, but she insisted on weighing the box. After weighing it, she told us we could take an additional 18 chocolates, even though we knew we were only 15 short of our target.We took the 18 chocolates as instructed, but then the staff member removed 4 chocolates from the box, leaving us with a total of 149. We said it’s short but she said it’s corrected. We proceeded to the checkout. However, another staff member who was so rude came over insisted on weighing the box again, even though we had already been checked three times. This time, she claimed that we were 3 chocolates over the limit.We became frustrated because we were certain that we had gotten fewer than 150 chocolates.Despite complying with the staff's instructions and weighing the chocolates, they persisted in coming over to weigh them and challenged us again. It was evident that they did not know what they were doing and seemed to be playing the customers. This behavior was unprofessional and unacceptable.The manager insisted that they trusted only the scale, and that we had indeed gotten more than 150.Upon returning home, we emptied the box and counted every single chocolate, only to find that we had gotten 146 chocolates in total.We caution others to be careful when shopping at this store, as they do not honor the quantity. We recommend pouring out and counting all items in front of the staff to avoid being treated as a thief.

It is such an amazing shop! All the chocolates I love in one place. Each week, there are usually good discounts on different products, from what I have learned. As for the staff, they are all helpful and friendly.

Super spacious and lots of variety to choose from. I love the mix and match options. Great gift ideas too, can mix and match based on preference!

I liked chocolates very much. Most of the favours would not find in HK. The important thing was there it almost half price in comparing with HK. I liked it

I love Lindt chocolates and this is the place to go for a variety of different flavours and chocolate treats. They had a nice sale going on, 100 chocolates for 35$ and I got to pick a nice variety of different flavours! They have a new blueberry and salted caramel flavour for their Lindt chocolate and I really enjoyed it!

Poor staff behaviour. Accusing someone of stealing in the store yet they weren't doing anything and they still bought from the store. I decided not to buy in the end, experience is what makes these stores worth going to. Also see other reviews, this isn't the first time they are doing this.

If you time it right, there are usually free samples being handed out. Good selection of flavors and usually some decent sales as well on bundle selections.

I love coconut, mango, strew berries, dark chocolate flavours. I don’t see them in general grocery store or drugstore.

Always friendly staff & great deals on chocolates. Like the variety they have as well. It’s a good place to load up on goodies

We love chocolates and this is one of our faves. Their 100 pcs for $35 is a steal. I tried to buy 3 bags of 15 pcs and their staff helped me get a better deal which is the 100 pcs. More bang for my buck as they say. Great selection of the yummiest chocolates with great service too. We will surely be back.