DKI - Highland Restoration

I don’t know how to thank Jay and his team enough! We had a disaster at our house and within 30 minutes Jay was at the door. He kept us calm and walked us through what would happen next. His team Jason and Amy did a fantastic job putting our house back together and to be honest I totally miss seeing them every day! This company does amazing work and are some of the nicest people I’ve ever met. Thank you so much!!

We suffered a house fire in 2014. Our insurance company sent Highland Restoration to us at around 11 pm that night to secure our property. The next morning they were there again to assess the damages and to check out our belongings. Most of our belongings were burnt and or smoke /water damaged. They sent in a crew to list everything. All I can say is that Sherry Levesque and her crew were amazing. They counted each and every article and took pics of everything in order for our insurance to know what to cover, which I'm sure at times was a very tedious job.. Sherry was always there to answer our questions and I will never forget Sherry's kindness to us in a stressful time. She went out of her way to call me sometimes to check up on how we were doing. Which made such a difference. We didn't feel like we were ever a burden to them and made it so much easier to handle. I would recommend them highly for their kindness and patience and professionalism.

I would like to thank Erik and his co-workers for the fine job of drywall repair, repainting, etc. they recently completed in my home. The quality of their workmanship, as well as their level of respect for my home and personal property, was excellent. I would definitely recommend Highland Restoration DKI to anyone requiring this type of service.

Terrible service from all aspects. Managers and staff don't return calls, lost" a Persian rug... told me it was dumped and destroyed... magically after threatening them with liability it was "found in a back of a van"!! Didn't bring fans or dehumidifier after flood... but called to pick them up 3 days later all the while not returning my calls asking for this equipment?Book install appointments without notice and were incredibly challeneged to work with a night shift worker. Oh.. delayed content management by making false accusations that contents were not owned by insurer? But did not follow up or try to clarify this. Insured found out by self and corrected the matter. There was never any question with insurance adjuster that contents were the owners and to be covered."

Got the siding, eaves, soffit, fascia and paint work done by Highland Restoration. Kyle was the project manager and he did tried his best to get the work completed as soon as he can even if it ended up going out of their budget. I was initially not happy with the time it took for the work to be completed but they were running into a high volume of roofing work to be done because of a major wind storm. Even with all these work load he tried his best to get the work completed for me. The job done was very satisfactory. Another thing that I want to mention here was about the efforts their team puts in to address the concerns of customers. Because I had concerns about the delay of the work they tried to reach me and address my issues. As a gesture of appreciation they sent me a gift card which is something that I didnt expect at all. Shows the commitment towards the customer service. Thanks guys. Would definitely refer it to my friends and family.

I have used DKI -Highland Restoration twice now. I highly recommend them. Customer service, to Scott the tech who came into our home are very professional and efficient.

I am furious! I had carpet cleaning scheduled with this company today. I have visitors coming from Europe with allergies on Sunday. I had to leave work two hours early to make it home to the only appointment they could offer me. At home, I was waiting and waiting. After a while decided to call them only to find out that the only truck they had for that service went in for repairs but they forgot to call me! How do you forget to call all your scheduled customers you had for the afternoon and for tomorrow?? I will never call this company again and do not recommend them.

Highland Restoration DKI cleaned our carpets and did an excellent job! Lucy promptly replied to our emails and answered all of our questions. Scott cleaned our carpets, he called to let me know he was in his way, arrived on time and did a thorough job! Great service all around.

Almost impossible to get a hold of and very unaccommodating. After they cleaned up our basement from a foundation leak insurance claim in October we wanted to do some remodeling while everything was torn apart. We called for months requesting that someone come out to provide an estimate and all we got was a message that they had received our request. Once the estimator finally contacted us (Jan 8) we were told that he only works 9-5 and would not come outside of those times. We called two other remodeling companies and had their people out after 6pm within a couple days of our requests to estimate.Definitely would not recommend Highland and will not use them for any project in the future.

DKI has one of the most professional staff there is. The Project Manager Jay and his Assistant Jessica are a dynamic duo. They know what they are about and surround themselves with trained professionals. They are courteous, respectful of you and your belongings, and your time. You are in very good and capable hands with this team. Guaranteed, you will be very happy and satisfied with the end result. I highly recommend this company and would work with them again, anytime. Keep up the very good work DKI.