McKie Pools and Spas

I bought a new pool from them Aug 2020. Once the install was complete I noticed sand in the pool. I immediately contacted them and they said they were to busy to come look at the problem. They were also to busy last summer to come look at it. This year I contacted them again and again about it, only to be told my warranty had ran out. They did offer to send a message to their hayward rep. Not sure what good that could have done as they had sold me Jandy equipment. It reached a point were I was getting a lot of sand in the pool and I had to purchase a new sand filter and switch it out myself.This year I also noticed creases forming in my linear.From my experience their pool installers work extremely hard but their customer service post any purchase is less then desirable and they will not checkin with you to give you an update on any work or solution.

Installed an 18ft above ground saltwater unit. Contracting crew for ground prep was articulate and respectful of property, and generous with fine gravel layer (1 foot) to make the pad surface. Pool was installed 2 days later. Again, installation crew was respectful, and articulate of project - not a rushed install. McKie arranged for water truck to fill pool . Installation crew provided initial start up and care instructions, owner has since been to our site to see installaton and provide a 1.5.hour in-service for maintenance and pH balance. A-frame ladder was supplied free until our deck construction was completed to the pool's edge, then our supplied ladder was installed. It initially broke with our weight, but has been replaced and intalled with a heavier unit under warranty without hassle. Very very happy with the entire experience. Fabulous customer care.

I always come here for all of my hot tub needs, they are friendly and the most helpful . We were new to owning a hottub and each time we called they helped us over the phone and called a couple days later to check how it went . Fair prices and always happy !

My wife and I purchased our first hot tub used and the staff at McKie was super helpful with all of our questions. We hired them to move the tub from the seller yard to ours and it was done quickly and they took great care of the tub and both properties. They helped us to setup the chemicals and they are just a phone call away if we have questions or issues with our water quality. They even reviewed with us the chemicals that we got from the previous owners and only sold us the PH+ chemicals after we got our water tested. They did not tried to up-sell us in anyway. We will be recurring customers as we felt like valued customers with our little business (move and chemical startup).

A few years back my hottub pump died, They charged me more than a new pump to get someone to rebuild my pump, but worse than that wife paid same day work was done thankfully she photographed the receipt to show me because they invoiced me a month later and than again 6 months later for the work that was allready done and paid for.

The best customer service and expert knowledge. They went out of their way to help us fix a neglected hot tub within the first day of us walking into their store. Definitely recommend for anyone with hot tub or pool needs. We will surely be going back for thier expert advice!

Absolutely amazing to deal with. While going through the training, the trainer made sure to identify niceties that you can use but not necessary to keep the water pristine. It’s great to see honesty instead of attempting to up sell for items that aren’t needed. Overall I can say that I would 100% recommended to deal with them again. Thank you so much!!

Extremely disappointed with the follow on service from this company. We bought a beautiful tub from them in 2019 and the delivery and set up was great but when we sought help with a repair this spring they were completely unhelpful. Calls were never returned, the lady on reception was completely unprofessional in her attitude and unhelpful and dismissive. I will not be recommending this company to anyone I know in lovely Pembroke/ Pontiac area.

Great work done by McVies. The guys that installed our pool were professional, courteous and friendly. They came when they said they would and were wonderful to work with!