Rush Truck Centres of Canada & Rush Idealease

awesome mechanics really great the work they did was spot on and when I had a problem someone reached out to me and talked to me.you can't always be perfect but these guys have good customer service for what something does happen.John is an amazing mechanic and I would let him work on anything i own

This business must be run by the mob!! They can not repair our boom truck and/or safety it (told us it needed to be done at the dealer) then try to charge $850+!! When we went to pick up our truck, they seized the vehicle unless payment was made!!! Seriously we should have called the police, we paid the bill, dealing w/visa to cancel the transaction, service manager will not return calls, avoid this company COMPLETELY!!

Honestly, this is the best place I've ever had my truck repaired. The customer service is straight forward and a pleasure to deal with, working with me to fix my issues. They offered me a few options to save on costs and even though nothing is cheap on my truck it was still nice to have someone help me to save a few dollars and get me back on the road asap. I won't be going anywhere else in the future after having one of the most positive experiences during a difficult time. Rush is now the only place I will go for all my mechanical services, check them out and you won't be disappointed.

Great service got me out of a jam in a snowstorm Berry is the man

I would give this location a zero if I could! It is to long of a story to get into but I would not trust this service department with your truck! Please, Please Please find people who will work on your truck and respect you. Money is really hard to make in the trucking industry so don't let anyone take advantage of you! Have a happy and safe holiday!

every time I have used Rush truck center on Woodbine I have had nothing but top-quality service

I’ll be honest. I like dealing with Rush, specially this location. They’re nice and knowledgeable and always take care of me for parts. However, lately it’s a nightmare to wait at the counter when purchasing parts, it takes forever to get simplest things. I think they’re understaffed and hope this issue will be resolved on their end.

Tl;dr - Consider other options. No work product guarantee AT ALL (not even 24hrs) in case something goes wrong relating to the repairs they do and does not take responsibility for their own work. the repairs they recommended were a complete waste of money and in my experience they operated in complete bad faith. Do not trust this place.So after bringing in my commercial truck here for scheduled oil change a few months ago we brought it back again to make the additional repairs recommended by the service advisor. In brief, after about 3 weeks of rental costs and 3 repair estimate revisions totalling to almost 7k later, they said the truck was ready to be picked up. Oh boy were they wrong. The truck drove and performed worse than when we first brought it in. Power delivery was bad and very slow and the exhaust was blowing black smoke. My company worried the risk of getting pulled over so we used a rental until we could take it back to Rush. I called them immediately and we agreed to bring the truck back the next business day (it was Friday so I had to wait until Monday) to have them fix the problems.A few days go by after it was dropped off a second time and they said the truck was ready again. This time around when driving it on the road it was much better - the large amounts of black smoke was almost gone and power under throttle was back. I was glad it all worked out. They didn’t present me with an invoice nor was asked to pay COD (like we usually do) when I picked up the truck thinking they just made a mistake and are bound by good faith. The gentleman who I dealt with at the counter said and did call me a week later to check in and make sure everything was alright, to which I told him everything was fine. I presumed that to be the end of it until the next oil change.No it was not. So far I’ve got 3 calls from 2 different people (all whom are not the service advisor I originally dealt with) working in this place over the last few weeks, all of them requesting that I pay for the parts used to fix the exhaust smoke and power delivery issues that they caused. They most recently called me the day after Canada day. I made it clear to them that I’m not paying for anything else because the problems were noticeable immediately after I paid for and drove the truck and, if they did want me to pay, the parts should have been on the final invoice. I don’t understand why they keep calling with the same request that I refused multiple times over like those spam callers who are frustrating and dishonest.Sad part is I never received an apology from them for screwing up and charging me $7k in repairs. And I was willing to let it go too after they fixed it until they started calling me like a collections agency. What a joke and a waste of money bringing my truck in here and accepting their recommended repairs. Pretty much got ripped off... do not trust this place

I will never recommend this place to anyone. I had such a bad experience I would not Trust their service department ever again. These people are such crooks. They try to rip people off. Please don’t go this place. If I was able to give minus rating I would that instead.Beware Beware from these guys.

needed help with my unit which needed to be towed -everyone was busy and was telling me next week after new year perhaps , i spoke with a gentleman named Barry he couldn't do much at there location because they weren't an authorized dealer yet but said he would try with my own dealer ( Concord Isuzu ) and others - Gave him my number and he actually called a day later and had me arranged for Mississauga Rush - to look at unit if i can get it there now . Breakdown was Thursday , Friday in - today truck is out working covered by warranty .. Just wanted to say thanks to Barry for extending his reach to help a stranger ..