FIX AUTO North Bay

The staff was very helpful and made us feel like family I would recommend Fix Auto to anyone they helped with the insurance people I cannot thank them enough

Amazing experience with this garage. I have never dealt with a garage as outgoing, friendly and professional as this one. Right off the bat the secretary said she'd call me every other day to keep me updated with progress. On top of that she also sent pictures so I could actually see how the whole process was going from start to finish, she had no problems with taking close ups of specific parts either. Their tech was great and made me very comfortable with him working on my car. Couldn't have asked for a more knowledgable and hard working tech. Throughout the repairs any concern I had was immediately addressed. If you care about your car and want a great experience, take it here. It's in very capable hands.

I was set up with Fix Auto by my insurance after a collision Thanksgiving weekend. Thought it took some time to actually get my car in, they scheduled me in for a date quickly. Everyone I dealt with from start to finish was so friendly, when they received the wrong bumper for my car, they called and gave me an update. I picked my car up today and I am so happy! Not only did they do the repairs, they also took car of my check engine light that's been on for a while lol and detailed it so well, I initially thought I got in the wrong car. Thanks, Fix Auto!

I've used fix auto three times to date, twice for an older RVR and recently for a newer Tesla Model Y. The quality of work they perform has always been great. The PPF they re-applied to my tesla was done much better than the decal shop. (prior to the body damage).Sometimes the communication isn't necessarily great and as others have noted, the turnover of some reps can cause confusion or a lag in proper communication.But strictly from a quality of work standpoint, 5/5 worth it.

I had an amazing and professional experience working with this shop! They were super understanding and kind, especially when dealing with a stressful situation such as a car accident. They were super flexible with scheduling and gave prompt updates about the status of my vehicle during the repair process. The repair and paint job are both flawless!Cindy is super personable and overall an extremely pleasant woman to work with! Thankyou for taking care of my car and I so well, Fix Auto!

Trying to deal with Fix Auto North Bay has been the worst customer service experience. I have been attempting to get a rust spot fixed through warranty at Fix Auto for a year and a half -- each time I was given the run around and they blamed the warranty company for delays, meanwhile Fix Auto had never sent off the estimate. When I called to file a complaint and inquire into the run-around, both the front staff as well as the manager, Tony, were incredibly rude, sarcastic and demeaning. The manager did not let me finish sharing the accounts of my experience; he just kept saying he would look into it and that I have no idea what goes on at / how busy a collision centre is. Apparently each staff member that I had dealt with conveniently no longer work there. I would strongly advise others to seek service elsewhere.

I finally went and got my tires switched over, while I was doing that I had mentioned to Rick at the service desk in bay 1 at True North that I had dog claw scratches on my driver door and asked if he could recommend anyone to fix it.Rick said just drive around the building to Fix Auto. See what they can do , you may need to make an appointment. I thanked Rick and drove around the side of the building.From the moment I walked into this business I was treated very professionally. The woman at the front desk took down my information. I'm sorry to say I forgot her name. Then within minutes she had one of their techs out looking at my truck door. He went back in , came back out and buffed my driver side door within minutes the scratches were gone.The young man who did his magic on my truck was Alexander.Thank you Alexander, you made my day.Kudos to everyone at Fix Auto.I will definitely recommend your shop to anyone looking for vehicle repair.5 out of 5

Took time to go in for an estimate for minor damage to my truck, they didn’t have the courtesy to reply with an estimate. Customer service, poor!

Amazing experience working with them very helpful and they go the extra mile. They walked my through the process and made sure i knew what was going on at all times

Great service and the repair was flawless. I will definitely use their services again.