Thai Express Restaurant Waterloo

Good is fresh and good. Service is okay, sometimes they make you wait long while they are doing other tasks. Store looks a little disorganized inside.

Their chicken wings are the BEST I’ve ever had in Canada. I’ve become addicted to it, haha

This is the best location in all of Guelph and the region. They do Thai food right. The staff are friendly, they remember their customers and their orders. They make note if you have food allergies such as celiac/gluten and will advise if a dish contains gluten... the staff here are not only very good at making their items they are good at making you feel appreciated as a customer. Parking is a bit of a stress here, but we manage every time.

I order off Uber thinking I would get good meal from on of favorite places..however its cold, soggy and not worth the price I paid for, as i cant even finish the meal, nit even the dumplings...as I would rather go to the one at the fairview mall then this one...

Please check the Google review that how many customers have already mentioned the rude attitude of this location's owner (the lady). It will only destroy your brand’s reputation if she is still this rude.Today my friend and I had experienced the rudest and offensive attitude in the Waterloo Thai Express by this lady.The store manager (lady) used aggressive language and offensive attitude to customer's request.We bought the meal and drinks, and when the lady was making the drinks, I asked whether we could leave the ice. She said nothing and then rolled her eyes to us. Then she turned around using Mandarin said offensive word to our request, but we could understand Mandarin. The meaning was that Can't you said it earlier? ". （in a very offensive tone)It's really offensive to say bad words about customers by using another language that she thinks the customer could not understand. And after we found out

Amazing Thai soups and rice dishes. Food is fresh and screaming hot every time, make sure you eat it immediately for maximum enjoyment. Please don’t rely on some careless delivery driver to bring you fresh tasty food, go in yourself and pick it up and say hi to the friendly staff. Cheers Thai Express!!!! I’ll be back for sure.

I usually get thai express in scarborough when i came to drop my sister off i went to get their beef basil fried rice to eat the rice was very wet and the beef in the rice was not cooked enough and has a strange egg texture and taste to it ended up throwing my food away but it could’ve been better.

Amazing flavour, great taste. Must try chicken fried rice

I got takeout at Thai Express (on King) on a weekday for dinner and thankfully it wasn’t too busy. I’ve been trying to a go a few times but they were always closed, their hours are kind of weird so I hope they can update it on Google.My favourites from here are the Pad See Ew with beef ($14 after tax), that is what I got this time. As well as their Pad Thai and Basil Fried Rice. This location is the most consistent for me, their noodles are cooked well, their sauce isn’t too salty and their beef is tender. I’ve tried the Pad See Ew from the Fairview location before and it was drenched in sauce and was way too salty. The dish I had today was very good.Their portion size is pretty big even though it looks small in the container, they really pack it. It usually takes me two meals to finish one container.The person that served me was very nice and they finished cooking my food in less than 10 minutes. I stood there and waited, it’s always so fascinating how fast they are.This is just a side note but I think that oftentimes there is a language and cultural barrier/difference that can come across as rude in Western standards, but many traditional Asian restaurants have waiters that just don’t talk too much to you because they don’t know how to. And at times their tone can seem rougher when they are translating from Chinese to English. I understand that Thai Express is a chain so perhaps they should adapt more to Western standards, but I also hope that customers can keep this in mind and be a little gentler before jumping to anger. At the same time I am not dismissing those people that had a negative experience, the owners may not know how to communicate their emotions properly when they are frustrated/ when it gets busy so that is something they need to work on instead of taking it out on the customers.Overall, the food is good but there are definitely things to work on like their hours and customer service.

Thai express makes delicious food. Lost one star due to canola oil in everything but the Thai Soup. I have been a customer for many years and will not be returning to this location as the woman who deals with customers is rude. She just denied me the special (making me pay more and get less) because last time I was in, I got the special and handed my spring roll (too much oil for me) to another customer. This ticked her off and now she has cut me off the specials. This is not acceptable.