Cineplex Cinemas Oakville and VIP

The VIP theater was comfortable and easy to find assigned seat. The service was fast and pleasant and perfectly timed to coincide with previews. The food itself wasn't great. Shrimp overcooked and pizza burned. Maybe better to just stick with popcorn and a drink..

Expected so much from my first VIP Recliner experience. The seats are so pathetic. They are manual recliners that require you to push it using your back with extreme amount of force and hold that force to keep them reclined which isn’t possible for more than 10seconds. I don’t know why they couldn’t use the usual cineplex seats that have a switch that reclines the seat automatically. We had to sit at an almost 90 degree angle for the whole duration which was very uncomfortable and disappointing. The tray tables aren’t straightforward to use either. It doesn’t seem like they can turn towards you but you have to manoeuvre it in a very unique way with some strong force to get it to turn. The food was just okay…Sorry, but I won’t be coming back for this.Also please clean your washroom vents, they’re disgusting.

VIP theatre here is on the smaller side despite having to walk up a few flights of stairs. It's not a full 5 star VIP experience for a few reasons.There's only 1 washroom for the entirety of the 3 VIP theatre rooms located upstairs, which I think is pretty low, especially when there's only 1 stall for the men's washroom, it's also pretty outdated, because you know they can't shut it down to renovate it, otherwise you'd be forced to go downstairs to access more washrooms.Secondly the VIP theatre rooms feel less roomy compared to the VIP locations at Etobicoke and Winston Churchill. There are couches which are comfy but the leg room is not the greatest so it felt like I was still in the regular theatre room. They also do not have recliner seats for VIP room 1.I'm not sure if they forgot to close the curtain to reduce the projector light glow but from the movie I was watching, it was bright enough to cast a shadow from chairs above me which isn't a really nice experience at all. I was sitting on row F which is 4 rows in front of the projector, which I recommend for a comfortable viewing distance and row E for a bit more immersion. I'm a little disappointed that there was quite a bit of projection leak from where I sat.I'd have to say I definitely don't think this location is worth the VIP experience and I'd recommend going a little further to the Winston Churchill where they have heated and cooling seats with a lot more leg room and with chairs that recline. In addition, the Winston Churchill location has none of the problems I described above.

Terrible customer service.The manager and people working at the register do not care to talk to customers with respect, decency or integrity.They would rather lose customers than give $1.50 worth of butter to compensate for broken machines.If you want a decent cinema experience go somewhere else.Might as well bring your own snacks and popcorn rather than spend $150 on tickets and snacks just to be told you have to pay for their negligence.

The worst VIP theatre I have ever been to. The seats do not recline, and they are very cramped with the side tray digging into your arm, honestly felt claustrophobic. We had to leave that theatre because there was no way I could watch a 2hr movie in that seating and we exchanged our tickets for dbox seating instead so we could have much more room. I was really looking forward to reclining and heated seats like the other VIP theatre at Winston Churchill which is amazing!

Visited the VIP for the first time in years. Ordered some food and beer before going in. Chicken sandwich was delicious and beer was cold. The service was good and the woman serving us was friendly and everything came out right.The movie seats are comfortable and don't feel worn down. They are in pairs with an armrest that can be raised and wide armrests on the outsides of each pair that can be rotated in front of you to form a table. The theatres aren't huge so most seats give you a good experience.

Very nice experience here last night.Went to see a movie with some friends and it happened to be my 12 year olds birthday. When we walked into the theater my daughters friends ran up to her to wish her a happy birthday. A man who I assume is the manager overheard, and offered my daughter a bag of popcorn! We thought that was a really kind, thoughtful and unexpected gesture which made our night! Thank you so much!

Enjoyed another evening at the VIP Theater in Oakville. The vip #1 was so clean, the in seat waitress was super friendly and our order came out so fast. It was fantastic as usual. WORTH The $$. Love ❤️ it.

Lovely cinema complex with big screens. Overall neat and clean place always great to avail Tuesday discounts