Warmth By Design Inc

The staff was very knowledgeable and friendly. The showroom was very clean with a lot of lovely products. I would highly recommend this store to others.

We use Warmth by Design to purchase and install a wood stove they did an amazing job. From the salesman Dave to the installers ... The attentions to detail was amazing..we are very happy with the service. It was just after the storm all through the snow and the cold winds and having to plow through the snow it was a job well done, great experience.. great customer service. We would use and would recommend this company everytime... Thank you again.. Shane Hunt and Yasodra Singh

Very helpful personnel and knowledgeable. Just looking around for wood stove. Will update if decide to buy.

Very friendly clean store good service

Leif was friendly and helpful during our consultation at our home. After providing a quote, we opted to obtain various prices from other companies. Ultimately, we decided to place a deposit with warmth by design. That is when our amazing customer service went downhill. After being informed by a distributor that we were shopping around, They decided to return our deposit. We were taken aback. After speaking to their spokesperson, they informed us they felt they did not think they could give us what we wanted, all that THEY recommended. Ultimately… we ordered our fireplace and had it installed for $14,000 less than their quoted price. Shop around folks. I am ever so grateful their pride got in the way of good business practices. We are thrilled with the outcome of our beautiful fireplace. We highly recommend RON ROODE MASONRY. Salt of the earth and honest as the day is long . Their team was amazing!!

From start to finish these guys were very professional. We told them what we wanted and they gave us that and more. No waiting for them to come . They were there when they said they would be to do install and finished when they said they would be. Even cleaned up after .We couldn't be more pleased. We are loving our fireplace. Thanks guys . We highly recommend you.

Exceptional customer service! It was Christmas Eve and I needed to get a new remote for my electric fireplace, as my dog decided to eat the original one. The very accommodating people at Warmth By Design said they would order one and let me know when it arrived. A little while after I got home I received a phone call from the store manager, informing me that he had actually found one hiding in their storage room. I said I would come right back into the store to get it (it would have been about a half hour drive both ways), but was told the manager would be happy to drop it off at my house on his way home, which he did and which was very much appreciated! I should also point out that this is my go to store for everything, barbeque and fireplace-related. Not only do they sell really decent stuff; they always have what you need in stock. Very highly recommended!

Attended a BBBS Gala there they were great hosts

We just had Lief and his team install a wood fireplace and stone in our new home. They are very professional, experienced and conscientious , cleaned everything after installation. We couldn’t be happier and would highly recommend them.

Thank you so much Trina and Pops! Helped me get a new BBQ and a REALLY awesome pizza oven for the deck, after I was so disappointed that I couldn’t use my natural gas Napoleon, they really helped take the sting off! :) I will be back and I’d recommend them to anyone!