Mitchell Accessories Ltd

I would STRONGLY advise against dealing with this company. They are extremely RUDE, they have no idea what they have in stock. I had called to order a product that I needed right away. They were to call me once they figured it out if they have the item in stock with the employee RUDELY complaining that she was swamped. They never called. I called them back and asked again. They still didn't know. I said that I would try another company as I needed the item right away . They said that they would call me first before ordering the product just in case I had ordered from another company. They didn't call me and put the order through and charged my card. I called to get my charges reversed, and they hung up on me. I called REPEATEDLY, they would not answer and kept hanging up on me. All I wanted was to have them confirm that they cancelled my order and reverse the charges. They would not answer their phone. They threatened to call the police on me. Again all I wanted was someone to answer the phone and confirm that my order was cancelled and reverse the charges on my credit card. DO NOT and I repeat DO NOT use this company for ANY reason.

I have always had the best experience with Mitchell Accessories. I have ordered from them several times and the customer service is always above and beyond. One time I asked for very specific measurements on an item as it wasn't listed online and the employee went to the warehouse to measure one for me. The quality of their products is great and their customer service made me feel like a valued customer.

I have been ordering from Mitchell Accessories for a couple of years now and I have always had a great experience... they have great products, great prices, and the people are the best! Gillian (Jillian?) helped me recently with a rush order and went out of her way to make it happen, and then keep me up to date on the progress. She totally saved my bacon. I HIGHLY recommend this company!

I have never been here before, however I applied for a job recently involving warehouse work. A staff member called me to ask some preliminary questions to go with my application, and after confirming that I was the applicant who they were trying to contact, the next thing they said to me was, “Okay, this position involves lifting heavy items, and I don’t think you’ll be able to do that”. I was confused since I have never set foot in the door of the establishment as I applied on the Internet through their Indeed ad, so the staff member couldn’t have reasonably known anything about my physical strength or stature. After I told them that lifting heavy boxes or items wouldn’t be an issue, the staff member sounded dismissive and cut the conversation short after one more question. I don’t think I’ll be getting a job offer from these folks anytime soon, but perhaps it’s for the best.