Gino's Pizza
138 Reviews
$$$
- Thursday10 AM–11:30 PM
- Friday10 AM–11:30 PM
- Saturday10 AM–11:30 PM
- Sunday10 AM–11:30 PM
- Monday10 AM–10:30 PM
- Tuesday10 AM–10:30 PM
- Wednesday10 AM–10:30 PM
About the Business
Ontario’s Best Pizza — Order Online or Call 1 (866) 310-4466 | Gino's Pizza Inc. | Order the Gino’s Original - 2 Pizzas with 3 Toppings on each, and 2 Dipping Sauces.
Contacts
Website
Call Us
+18073448900
180 Cumberland St N, Thunder Bay, ON P7A 4N2
Hours
- Thursday10 AM–11:30 PM
- Friday10 AM–11:30 PM
- Saturday10 AM–11:30 PM
- Sunday10 AM–11:30 PM
- Monday10 AM–10:30 PM
- Tuesday10 AM–10:30 PM
- Wednesday10 AM–10:30 PM
Features
- Delivery
- Wheelchair-accessible parking lot
- Wheelchair-accessible entrance
- Debit cards
- NFC mobile payments
- Credit cards
- Takeout
- Dine-in
- Wheelchair-accessible washroom
- Lunch
- Dinner
- Good for kids
- Washroom
- Casual
- Fast service
- Quick bite
- Late-night food
Recommended Reviews
Isabelle Benz
15.10.2023
Gino's Pizza
I was very disappointed with the service of the Thunder Bay Balmoral branch. We ordered pizza at 4:15pm and were told pizza would arrive in an hour. When it hadn’t arrived after 1.5 hours I called to ask how much long as we had 4 children under 6 who were very hungry. She said she didn’t know and they were very busy. I called again after 2hrs had passed and asked to speak to a manager, the lady said “ she spoke to the manager” after I asked her to speak to the manager and there would be no discount or anything she could do for me. Terrible customer service. I will never order from here again. We were told an hour, had I been told it was two hours I would have said thank you, I will pass.
Adam Moreau
25.09.2023
Gino's Pizza
Ordered ahead online. Was called near the time of pickup to be told that a few items were unavailable and there was no proper substitute. Fine.Showed up about 5 minutes past the pickup time and they said they only just started on it. Had to wait in the store for things to be made.After waiting and staring out the window looking at the clock to notice that it was now 10 minutes past the ready in 12 minutes" quote
matt vinet
16.08.2023
Gino's Pizza
Congratulations ! Ginos earns the designation of the worst pizza I’ve ever had in 4 decades of pizza eating....Truly horrible.. I think the cook lost the recipe that instructs you to put cheese on a pizza.We ate 4 slices the rest are Seagull food.Could it have been a bad night? Can’t be a Pizza place with pizza like this.....
Jake McEachern
14.08.2023
Gino's Pizza
UPDATE: got my new pizza and it was nice and hot and made right. they also added complementary soda's which I am grateful for.ORIGINAL review 1 star:ordered a Large butter chicken pizza with spinach online. I asked to have the red onions and the green peppers off of the pizza. the email confirmation I got said 45 minutes. just after 1 hour of waiting the pizza was delivered.the delivery driver was kind. get my pizza and go inside i was so hungry as is that i didn't really look at the pizza closely and took a bite. I was not expecting to be met with what looks to be double green peppers cooked into my pizza.I call the store and place a complaint and they say they will make a new pizza and get it to me right away.get a phone call not even a minute later saying that their computer says nothing about no green peppers. why does my E-receipt say this then?currently waiting on that new orders delivery i will update this review accordingly.
John Stieh
02.08.2023
Gino's Pizza
My favorite pizza. If you like thin crust, their thin crust is good. Also if you like lots of toppings their double toppings are really thick. Only the Balmoral store though, the Cumberland store is like a totally different franchise.
Zac Sharpe
28.07.2023
Gino's Pizza
This used to be my favourite pizza place. It’s disappointing that my pizza now arrives cold and uncut. There is barley any sauce, and hardly any cheese. It almost tastes stale. I would have a better time with old naan bread.
Christopher De Monte
25.07.2023
Gino's Pizza
Would have given half star if possible. Place won’t even take my order because I’m too far away. Told me to call the other Gino’s and they said the same thing. Poor service from both locations.
Ritik Puri
25.07.2023
Gino's Pizza
Gino's Cumberland has begun to make pizza of very poor quality. They use stale dough, use very less toppings and also don't add dips.Kindly go to Gino's Balmoral instead. They are better, although both have very poor customer service and poor work ethics.All the best. Once Gino's use to make best pizza in the town. It's not the same anymore, unfortunately. They ruined my lunch and charged me a whooping price for such poor quality.Please save your time and money by not visiting them.
tessa
24.07.2023
Gino's Pizza
EXTREMELY POOR CUSTOMER SERVICE AND PIZZA WAS COLD AND UNCUT. SAVE YOUR TIME AND MONEYOrdered a pizza online with one of their “online deals” for a large pizza and 2 dipping sauces. Said it would take 45 minutes. Over an hour later it arrived, tipped the guy $2.50 at the door as I hadn’t seen the pizza yet. Opened the pizza and it was completely uncut, and had no dipping sauces. ordered light sauce as they usually drown it and there was no sauce at all. It was cold. I’ve ordered from Gino’s before and it was great, so hot you have to wait to eat it. Called to complain and the kid had no idea what to say, put me on hold twice and eventually a girl said she would give me a $5 credit on my next pizza. My tip was half of that. Asked if they would bring my dipping sauces as this was ridiculous and poor customer service and she proceeded to tell me “I will get my driver to bring it over after we drop off a triple order.” And then hung up on me. As if them being busy is an excuse and now mine is not a priority order when they couldn’t get it right the first time. Very dissatisfied with the product and especially the customer service. $5 on another cold pizza does not really cut it - much like Gino’s did not cut my pizza.
A B
20.07.2023
Gino's Pizza
Ordered 2 double cheese pizzas. The worker didn't say anything when we called to place the order, thought we dialed it wrong at first. When they arrived they were not double cheese, only 1 dipping sauce when we should have gotten 2, and the pizzas weren't cut! Not the first time my order was wrong or missing a dipping sauce. This location frequently messes up orders.
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180 Cumberland St N, Thunder Bay, ON P7A 4N2
Gino's Pizza