Le Creuset

What a helpful and charming staff! The products speak for themselves, but when in for an exchange just now (you must be sure of your colour!) it was such a pleasure. We were assisted by a lovely gent (didn't get his name - but he is a kind ginger chap) who was extremely helpful and patient with my lingering. Thank you!

My partner and I came into this store today to buy a coffee set and a baking set as separate gifts for our friends. While a pleasant lady helped us initially, a rather aggressive staff named Brian was deciding “for us” what to get and what our friends “would want”! He did not answer any of our questions about size, color, etc and was rushing us to decide. Even worse, he was belittling the gifts and was suggesting we should just get something and our friends “can come later to exchange”! The great finale, however, was at the register when he was mixing the two gift receipts, asking for repeated payments, and insisting that he is right about the situation. The broken communication was not helping to resolve the scene and only his colleague could calm him down to accept his many repeated mistakes.Buying some gift should in no way be this difficult and unpleasant, especially in a store like this.

Very pleased to get this yesterdayGood customer service thank you. :))

Great experience. Store is very clean, staff is lovely and welcoming. Displays are beautiful. They got one of the best cookbooks on the market for you to get some inspiration. Not everything that you want might be in stock, but who cares when the coffee they do tastes so great :)A year later... and again 5 stars! Every time I leave the store with a smile. Thank you to staff - you make it a great shopping experience!

Very pleased with the support I received via head office. We had a warranty issue with our kettle and received a replacement. It's worth spending the extra $$ for a quality product, especially when it's associated with a company you can depend on. Will definitely buy more products in future.

I phone the manager to ask some information about a stove top griddle as I was given one as a Christmas present. But it's double sided and rough so I can't use in on my glass top stove. I wanted to ask about a flat top enameled one (these was none on line.). First problem was that Brian the manager didn't know if they had one (how does he not know the product???) . The bigger problem was that he didn't want to exchange the pan I had, yelled at me over the phone, refused to help me or give me a customer service number and then hung up on me (after he yelled some more). What a shocking experience for a company that sells premium products. The worst customer service experience.

Good customer service, cozy shop!

I’m not writing my experience of this store, but my experience with Le Creuset Canada. Their after sales customer service is really disappointed. First of all, please don’t believe what so called “life long warranty”, and sometimes their customers service team don’t even bother to reply your emails. So, bless the item you buy can keep lifelong, or after a few years, you’d better consider to buy a new one to replace rather than contact their customer service, they are not willing to help.

Terrible customer service. We received a defective French press we needed to exchange. After calling to ensure they would be able to exchange it in store, we drove all the way in from Langley to do so. However once we were in the store they refused to do the exchange and told us to do a warranty exchange online. Thanks for wasting our gas and our time, and showing that they do not support their products high priced quality wholeheartedly.Update: After being contacted by Nicole below, we received a replacement part for the french press and are happy with her response and speed of action.However I'm leaving the poor review for this store as our experience was indeed pretty terrible and should not have happened.

Terrible customer service! I am returning customer, used to buy many things from this store and spent lots of money here. We came back once again with my husband to buy a crape pan. My husband mentioned to the sales person that we are returning customers and used to have always VIP discount 25%, the sales person replied:”We have a new system now, all previous customers are gone 6 months ago, everything is gone from the computer”. Basically, he made us feel like we were dump as customers. We never will be back again. Prices on Amazon are much better, it was a waste of our time to visit this store today!