SKECHERS Factory Outlet

Friendly staff. Was helped twice by Steve which is both personable and helpful. Management always on the floor which I find contributes to the good experience provided.

Worst customer service. There was a deal in there to buy one pair and take 50% off on the second pair. I took two pairs and the second pair was not sized. I asked if they have the size I was looking for and the girl said no. I knew that they can search to see if other stores have the size using shoe serial number and asked her to do that for me. She took a bad look at me and did it very reluctantly and said no, none of the other stores in Ottawa has it. I said ok, is it probable that you bring it in your next shipment. She said might be, but you have to come and check next week, as I don't know what we would receive in our next shipment. Next week I went there and I asked a man who was working there, He said no, we didn't have this in our received shipment. He suggested me to return it and buy it at full price online. I said I'll check on them again next week. Then he puled up a list and said this is our next week shipment and it is not in there. Then I doubted that the girl might not have checked the other stores at very beginning and called the other stores. At my surprise they had it and I went there and change it to my size.

As a result of many years of athletic training barefoot I now find that I now have a terrible time finding a shoe that fits my wide foot and narrow heal.I shopped at 5 other footwear stores today before finding a very committed and knowledgeable Skechers sales rep by the name of Zomi.She was checked their stock room for my size in style(s) that I thought would best fit three different times. She then recommended a shoe that fit me to a tee. I am cautiously optimistic that this shoe will not give me heal blisters like other shoes that I’ve spent a lot more money for.If you’re looking to save money there are a lot of other options available. However, if you are looking for a quality shoe and superb customer service I would highly recommend “Zomi” at Skechers Kanata (Tanger).

Went to the shop today with a picture of the slippers my mom wanted. I asked the employees behind the counter if they have the model in stock. The girl took one look and said, no we don't have it". I thanked them for letting us know and we started walking out and we noticed the exact model was on display further down the line. But

A great store. They have an amazing selection of footwear, for both kids and adults.

Looking for kids shoes and the girl stocking the shelves keeps interrupting us to get by. After 4 times I told her that we're customers trying to buy shoes. She said it's my job. I have to put the shoes out." Explained to her that if we don't buy shoes here

Had a wonderful experience with Ozal who helped me in finding the right shoes. She was very kind and helpful and provided awesome customer service. Thank you Ozal.

Nice store. Helpful staff! Got my new shoes here! Good selection. More varieties than other stores such as Soft Moc (better prices as well)

I had a 5-Star Experience with this store. Their STAFF is so HUMBLE and GENTLE. ASHLAY assisted me in this store today, regarding my choice, preferences and everything. she was very POLITE and experienced.I bought the BEST pair with a lot more COMFORT and STYLISH LOOK.In Future I will definitely go for other accessories and pairs. Once Again, a Big thanks to ASHLAY for everything.Thanks for the Customer Service. It was AWESOME.

friendly staff,clean and neat storeGot Archfit shoes