Revera ThorntonView Long Term Care Home

Very rude and verbally abusive staff. I've overheard staff swearing at residents, third party contractors and co-workers! There seems to be a huge moral problem with staff and it's painfully obvious that they have very poor management!

This place is a disgrace the ministry set rules they dont follow, they treat there own staff unkindly and are super bias, and most of there workers left or seeking other jobs because this place has run it course. Would not recommend to anyone! Not even a homeless man on the road seeking shelter is better off in their care. If I could give no stars I would.

If you care about your loved one, DON'T take them here!! My family member only needed a place to be cared for after his wife died. He is now in a vegetative state. NO COMMUNICATION from staff!! I always have to check that he's still alive when I go visit. HUGE staffing change over!! Thought it might be better with new staff, now it's MUCH worse!!!

I haven’t worked here for long but you can see the heart in this place, I talk a lot with everyone, and everyone is so nice, constant push to help you if there is a issue, so many nice people, management is so active when a problem arises.Honestly so nice to work for, this home has almost nothing but good things said about it and I see why, you can see the heart in the staff and management here. I look forward to working for many years to come.Simon Peter Triggerson RSC

My mother was at Thorntonview for 7 years before she passed away and received the best care possible from attentive and caring staff. It is an older layout and not as pretty as some of the newer facilities but the staff are great. I would recommend anyone to consider this facility and an option for their family member.

Really good care. I would recommend this place 100%. I can only hope when its my turn that I get into a place like this

I have worked here so many times through an agency. I understand how short staffed every facility (not just here in Revera) goes sometimes because nurses get sick too or they have their own family to take care,too. But what I noticed is that Revera wouldn't leave a shift short...They always call agencies and a nurse always arrives.I am very much amazed and grateful of the very hardworking PSW's here in Revera (Thornton). The care and support they provide to all the residents are beyond amazing. They are very competent in what they do. As a nurse, I am grateful to have work with them.

My Mom was a resident at Thortonview for many years.They were constantly cleaning everywhere. I lived nearby so I was there at all different times. My Mom was a handful to say the least. lol She never had a bed sore or unknown bruises. The meals were always excellent and I was offered meals many times. I only saw kindness by everyone involved in her care. I had regular meetings with dietician , physiotherapy, director, etc. Any changes to her medication I was called to explain the reason and ask permission to start it. She saw the doctor there regularly. During our regular meetings I was given a record of all programs she attended, how often she participated any problems she might be having.During her final week on earth we were put in a palliative care room. There was music available that she could relate to, all kinds of food brought in daily for anyone coming to say goodbye. Being there for six days, twenty four hours a day I got a great look how everyone was treated, from behind the scenes. Nobody was forced to go to bed at a specific time if they wanted to stay up or watch t.v. Everyone appeared to be clean over the years. Of course some things got misplaced! They also took such good care of me while there that last week providing everything I needed whether I asked or not. I already told my family that I would have no problem going there if the need arises. I had friends that didn't listen when they had to send their loved one to l.t.c. and went somewhere else. They are very sorry now that they didn't listen to me. Their loved ones are not receiving the care they had hoped for. Aside from Covid I also enjoyed all of the different festivities they had going on for the residents and their families.

My father has been here for about 2 weeks now and it’s been great so far . All the staff have been really nice and accommodating. The food has been great . Ive been there for a few meals with my dad and watched him gobble up every bite. Very kind and caring staff from what I can see . Glad my father got into such an awesome place . Definitely recommend