Edible Arrangements

All around great experience! Easy to order, easy to pay, same day delivery (from the NICEST guy apparently! Wish I could have caught him to give him a tip!). Recipient was thrilled and shared the treats. Delicious and fresh. I'll be back!

I wish I could give negative stars. I placed an order yesterday for a dear friend who needed some cheering up. I spent 10-15 minutes on the phone with a woman who worked at the shop who helped me pick out the arrangement to be delivered. This experience was fairly pleasant. I chose an arrangement and after taxes and delivery cost over $80. As the day went on I didn’t hear a word from the recipient or edible arrangements which I thought was odd. The recipient would have mentioned it the few times I spoke to her through the day. But I thought maybe the card had been lost or dropped and she didn’t know who it was from. So I phoned EA this morning to confirm the delivery was received. I was then told it was a “failed delivery”. I checked with the recipient who never received a phone call. I asked why this wasn’t communicated with me and was told they “hadn’t gotten around to it yet”. Frustrated that now it was the next day I asked to cancel the order and be refunded. The person I spoke to told me she couldn’t offer me a refund without first confirming with a manager first. Fine. After exchanging several more phone calls I was told the only thing she could offer me was to remake the arrangement with fresh fruit and redeliver it. Knowing the recipient wouldn’t be home today I told her that that wouldn’t work and I would prefer a refund. Her response was that she couldn’t do that and that she spoke to the owner already and she couldn’t call them again because they’re very busy. This was total BS IMO. I asked for the number to head office customer relations and was told they didn’t have one. I told her to check the employee manual, but again, they didn’t have one. I’ve worked in customer service for over 20 years. I know this isn’t true. After getting no where with her I ended up having to call a different location to get this number which, btw, the next location had no problem giving to me. Head office was wonderful to deal with and approved my refund in a matter of minutes. However, could not for the life of them actually FIND my order! Obv the order had never actually been placed in the first place. Needless to say, due to my experience with this location I am no longer a loyal customer. On the other hand, head office exceeded my expectations and I’ll continue to order through a different location. Country hills edible arrangements... get bent.

I ordered a bouquet of roses and chocolate covered strawberries the fruit was good but when I got the flowers they were already old and starting to die

My mother in law ordered us a bouquet of flowers and an edible arrangement for Christmas. She told us it would be delivered between 10am-4pm. We were waiting for the bell to ring and eventually when I opened the front door, I found everything sitting out front on the step. We watched our doorbell camera and the driver came at 11:15am and didn't ring the bell. Everything sat outside in -16 degree weather until 1:45pm when I just happened to look outside. Really disappointed in the delivery service, everything looks beautiful but our flowers are starting to wilt after thawing already.

Received as a birthday gift. Super sweet!

I'm writing this review to share a recent unsatisfactory experience with Edible Arrangements. As a longtime customer, I'm saddened and disappointed by the service I received this Mother's Day.The fruit basket I ordered for my mom arrived in poor condition. The fruit was overripe to the point of rotting, the chocolate melted, and the overall presentation was very unappealing. My mom, ever gracious, didn't want to upset me, but the photos she sent me were hard to stomach. It's important to note here that this was not a matter of aesthetics, but one of food safety.When I contacted customer service, the response was lackluster. It took me two days and repeated calls to finally speak with a manager. I was then informed that they had been aware of an issue with their refrigeration system, which had led to the subpar quality of the fruit. They apologized and offered a refund and a replacement, but the damage was already done.I was disappointed not only with the poor quality of the product but also with their decision not to notify me of the issue. If I'd been informed earlier, I could have made alternative arrangements for Mother's Day. The lack of communication was disheartening.Moreover, it's concerning that they knowingly sent out a product that was below their usual standards and potentially unsafe. The decision to prioritize sales over customer safety and satisfaction is deeply troubling.In summary, my experience with Edible Arrangements this Mother's Day was far from pleasant. They've lost my trust and my business due to this incident. While they offered to make amends, the entire situation could have been avoided with better communication and a more responsible approach to handling their product issues. I urge potential customers to take this into consideration before making a purchase.

Ordered a pickup arrangement during the Stampede and soon realized parking or pulling over to grab it wasn't going to happen. Called the store at 2:30 on a Friday and Jazz said she would make sure the arrangement was delivered to the NW. Within the hour it was delivered by a very nice driver. Thanks for going above and beyond guys!

Buyer beware!We ordered strawberries and flowers to be delivered to my mother in law for her birthday. The flowers showed up dead, wilting, and some even had broken stems, not a drop of water in the vase. I understand this isn’t a floral company, but don’t offer the option of sending flowers if you’re going to charge $75 and send out dead bouquets with barely any flowers in them. I am very disappointed as my family and I have been customers for many years, and the service we received was anything but good. I’m giving a one star because I reached out to the company and they did send a new bouquet. However, it was a very small replacement and still didn’t seem like it was $75 worth of flowers. I would not recommend purchasing flowers here you will get healthier and more for your buck if you just purchase them at the grocery store. I will not be a returning customer to edible arrangements and after reading the other reviews I highly suggest if you’re considering them to look elsewhere first.