Complete Family Dentistry

I am from Ukraine and yesterday was my first experience of visiting a dentist in Canada, removing a wisdom tooth. Everything went just at the highest level, without pain and quickly. I still don't speak English well, but I was comfortable. The doctor was difficult to see because of the mask and glasses, but I think it was Dr. Matthew Carmichael, a professional he and his assistant. I recommend this clinic to everyone and will definitely return there if I need help!

Had many great visits with this team untill I spent $8000 on getting a tooth removed and bridge put on. Started with 1 bad tooth and left with that tooth pulled and 2 good teeth shaved down for the bridge and I now have extremely bad sensitivity in those teeth. I went back to dr Crosby to see if there is a reason my teeth hurt more now than before I came to him and I was told my option is to root canal the 2 teeth that he shaved down for the bridge. I came in wanting to be able to chew on left side of my mouth and $8,300 later and I still can’t chew on that side and now can’t even drink water without pain would not recommend getting any major work done.

My husband and I have been going to this dentist since before it had this name, and have never had anything but positive experiences! My husband has horrible anxiety about the dentist, and he is able to be sedated, and I can sit in with him during his procedures. The ladies at reception are always so kind, the hygienists are wonderful, and our dentist Dr Jakob Nickerson is so incredibly kind and gentle. Our 3 year old also had a wonderful first time at the dentist here! :)

The whole team is fantastic - I needed to get in quickly due to a badly cracked tooth. Everyone was extremely accommodating. This morning, Dr. Jakob Nickerson removed the cracked tooth. I was bracing for a long, painful process. I didn't feel a thing - I can't believe how quickly & proficiently Jake completed the extraction. He ensured all the freezing had properly set in before moving forward with the removal.Leading up the appointment, Jake made me fully aware of all my options - I was confident going into the appointment this morning that we were doing the right thing.I have already recommended Complete Family Dentistry and Dr Jakob Nickerson to several people. Couldn't ask for a better dentist!

The staff personality is usually great. I’ve had great experiences in feeling comfortable with these people. Now, someone I know is running into some issues recently. They were not helpful. They advertise on their website “all your dental needs under one roof” which is completely false. The moment you have any issues besides a typical cleaning, you are referred out to someone who they are in cahoots with and then it takes forever to see anyone. Even dental emergencies. I too also had to be referred out for some procedures but mine were not as major emergencies so I thought nothing of it. This place also advertises that they are more affordable. Also false. Still paying equal to or top dollar. There is nothing more “affordable” about this place. Just save yourself the stress, money, and hassle as you will be waiting months if you need any work done. Simply, just go somewhere else to fight for your own dental emergencies because it is starting to feel as if this place simply doesn’t care.

I had a great experience here so far. I chipped my tooth (two weeks before my wedding) and they got me in right away. All the staff are very friendly and I’m so happy with my results! Not to mention they are on time and very efficient. Thank you!!

Love them so much. Can't believe I didn't make a review yet. Super scared of dental work and stressed every time. They were so friendly and careful with my sensitive bite each and every time. Reception is so kind and diligent. Helped prepare me for braces and just got Botox done for TMJ/ clenching. So excited to finally get things the way I wanted and be pain free.

Being scared of dental procedures, the team was very kind and caring with me. Required a complicated extraction - and to be sedated. I do not remember anything after falling asleep to awaking at home. Great job Dr. Crosby!

I have been coming to family dentistry since they opened on lady Hammond road I am always Comfortable and treated well.I recommend it to all of my friends and family.

My experience at Complete Family Dental was extremely disappointing. After my filling fell out, I requested a permanent filling but was offered a temporary one instead. When I expressed my concerns about the financial burden that temporary fillings and crowns would cause, the dentist informed me that they didn't have time for a proper filling. He then abruptly left the room, leaving me still in the dental chair. Determined to find a resolution, I got up and asked for assistance from another dentist at the front desk, but my request was denied.Feeling frustrated and with limited options, I decided to share my encounter online to express my dissatisfaction with their treatment. In response, the practice threatened to revoke our payment plan and send me to collections, fully aware of the financial hardships this would entail.When I went to pay today and expressed how they threw me out on the day of my grandfather’s funeral and that last friday shortly after making a payment, they called back to tell me that if i did not pay the remainder by Tues they would send me to collections. The office manager showed a complete lack of empathy by callously stating that they didn't care about any of my personal issues and suggesting, once again, that I should have settled for the temporary filling as a solution. People who hurt other people because they can, deserve to be made aware that they are in the wrong!Such unprofessionalism and a clear lack of sympathy are deeply concerning. Based on my experience, I strongly advise avoiding this dental practice at all costs.