Coldstream CountrySide Kennels

I have booked my Golden Doodle here twice now, both have been for a grooming and play day, and will not be going back.The first time, I had to call, and wait around for Jayne to arrive at the kennel, because no one was there despite a scheduled drop off time. When I picked my boy up, he was definitely shaved alright; Roughly and at different lengths in spots and almost right to the skin in other various spots. I initially took that in stride and excused it with COVID delays in his long hair getting groomed and booked him in again.The second time I arrived, which was this morning, I waited again for a solid 15 minutes with no one at the kennel, house, probably even the property. I had no phone available, and didn’t have time to wait around; I simply left and will not be returning. I explained needing to drop my boy off at 8 because I have a job to get to and cant just show up just when and how I want to.If this is a business, run it like one. When you have clients booked, make sure someone is present when they arrive; hell leave a note so they know when you’ll be back even. When people call or email you, DONT HANG UP on your clients or just ignore their messages, as I have experienced this as well while trying to just book an appointment!When our dogs play, someone should be there with them, and also someone should be checking on them to ensure they no one is getting rough or is sick and will make others ill; not leaving dogs just fenced in somewhere and abandoned for the day, like the four I interacted with this morning outside in the runs all alone.This may have been an amazing and wonderful dog kennel once upon a time, but the care and ownership pride that once existed for this business, is no longer a priority apparently. I will NEVER recommend anyone else or bring my dog back.

My dog loves it. Always comes home happy

Both dogs cane home terribly sick ... kennel cough that turned into pheumonia... Our one Great Dane is now in terrible shape and might not make it through .. THIS KENNEL completely ignored us .... BEWARE of the owner Jayne !!! She could care less about your animal .. the place smelled terrible and had a few malnourished dogs who she was trying to hide from us which looked it rough shape .. do yourself and your dog a favour and find somewhere else to board your dog unless you want to end up with a sick puppy on your hands and be completely ignored !! Not a call/email/message back... NOTHING!!