Holiday Inn Express & Suites Halifax – Dartmouth, an IHG Hotel

Cancelling your clients rooms without their prior knowledge is definitely not cool. A hotel can cancel reservations that have been made but lead to poor reviews and customer loyalty. And it is commonly considered poor business practice. The representative lady at the front desk was however very accommodating in booking us our stays at the Best Western Hotel on spectacle Lake drive. That's almost like a Toyota dealership saying yeah sorry we sold the car that you had reserved, but we know of a couple of nice Hondas for sale down the street so you could probably go there and buy them instead. Let me just call them for you to make sure that that Honda is still for sale......

Nice room & amenities no doubt! Night Crew from front desk seems to be very rude, not accommodating and absolutely passing ball to others for her responsibility.a) Requested for the wake-up call for the morning- Response was I have no time for that you can do from your phone in room. I totally get that could have been told in friendly mannerb) Inquired about the possible extension due to flight cancellation, Response was I cannot do anything, you have to call morning crew after 7 am as I am just her for night.It looks like there are lots of stress for night crew to work.I have lots of respect for the people who work overnight specially in hotels like this.pls do not take this as complain but I have to be honest as how I feel about the situation.Thank you Amanda for the quick response and I was told by one of my friend that we will be able to extend until 2pm which was very nice and accommodating.All the reviews and stars were edited.I worked with multiple hotels for last 15 years so I understand how important those reviews are for the reputation of hotel.Once again for the nice, clean room.we shall be staying here again.