U-Fill Water Center

Stopped to look at a hot tube outside of the store, desk clerk came out and very rudely told me I can park in the parking lot. Lost my business instantly.

Always friendly staff behind the desk. And special on jug refills every Tuesdays. Good deal..

Water business must be doing good to just be open from 10 to 5.

I love this place for getting our water. The gentleman there is so friendly and helpful.

Terrible customer service. Owner is obviously not interested in attracting new clients.

Mike went over and above to help me with an issue I was having with my water cooler taps. It was for a water cooler that wasn't from his store, as well. He sourced out a couple from his inventory, and provided them free of charge. What great service, and thanks so much Mike!

This was the first time I was at this store and a guy who introduced himself as Mike' was at the front desk. I asked him a question and he answered sarcastically as if finding my question dumb. I was so unhappy that when I went to another store right after, I told the cashier about my experience and he said that Mike is the owner of U-Fill. No employee should be allowed to treat his or her customers this way, but shocking that he was not an employee but the owner. Rude and unacceptable!

Great water with great service is the secret to Mikes success in keeping his customers satisfied and coming back for more.Chris - Dayspring Residence

Used to like getting my water and ice from here but won't be returning anymore after being spoken to rudely by the owner. You need to work on your customer service skills!!

Just moved from Hamilton and have been using U-Fill.Good water and ice, but was very disappointed when I recently went in for ice and the price went up by 20% without any notice.I am editing this review, after the Owner, Mike, confronted me, while I was at U-Fill getting water refills from my account.I am also leaving my original review at the beginning, which was a very good 4 star review, which has now been changed to a 1 Star after the confrontation by the owner.I visited U-Fill on Saturday, June 30/22 to get water refills from my account, as I have been a customer for over a year.While there, the Owner, Mike, angrily confronted me about my previous 4 Star review, which I thought was very good.Apparently, he was extremely angry regarding my comment that I was disappointed that the price of his ice went up by 20%, without any notification.While at U-fill that day, Mike loudly started scolding, berating, lecturing and bullying me about this comment in my review, he was extremely confrontational and aggressive in his behaviour towards me, in his Store with other customers present.This type of uncontrollable and aggressive behaviour demonstrates a lack of self-control on his part towards customers and is very unprofessional for a business owner.Fortunately, I was able to show self control and not lower myself to his standard.Mike exhibited Zero customer service skills and requires considerable effort learning how to deal with and interact civilly with his customers.Since Mike was not getting a response from me, he went to the counter and asked the person sitting there, how many refills I had left, he then proceeded to bring over a ten dollar bill to me and mentioned to me , not to return to the Store, as he did not want my business anymore and I was not welcomed there anymore.I believe the older gentleman sitting behind the counter was Mike's father and I was very surprised that his father would condone such unacceptable behaviour from his Son, but then again, it was his father who went to get him to confront me, when I first arrived.I certainly would never do business with Mike again and would definitely not recommend this establishment to anyone.As I have observed in previous negative reviews regarding Mike's behaviour, he always seem to come up with excuses in his attempt to discredit them, so I am wondering what his excuse will be in my case, as I have a witness, who was present with me and can confirm exactly what occurred.This person that was present with me at the store was completely shocked at the manner in which Mike acted.