Seasons at Blue - Village Suites by Blue Mountain Resort

Probably one of worst hotels I’ve stayed at. Pros - it’s in the heart of the village, cons;It’s super old and out dated.Our toilet stopped working; and we had to wait 30 mins in the morning for them to fix it.The house keepers didn’t bother cleaning the recycling bins from the previous guests. There was alcohol bottles, and water bottles over flowing.The sink handles were broken, the hot water went both ways, you had to find a delicate spot in the middle to turn it off. Oh, the sink also clogged, and the water would build up. The wifi is horrible, you have to pay for anything more than checking your email. What hotel does that today?!?!It’s our first time here, and honestly there are plenty of good places to stay outside the village. There’s plenty of free parking here, and if you get here even by 10am, you’ll find it. Don’t bother paying premium for the location when it’s most definitely not worth it.World avoid!

Nice place to stay in the blue mountains resort. Good view and cozy rooms. You get a kitchenette, bathroom, a bedroom and a living room. Perfect for a weekend getaway. They had some good amenities like hot water spring, sauna ans gym. 4 stars because they did not have a dental kit in the washroom. No bathrobes and room footwear and no complementary breakfast options.

I was surprised at how outdated this hotel is. Our toilet barely flushed, the wifi barely worked, and the tv wasn’t a smart tv. This becomes a bit of a problem when there’s a snow storm and not much to do when the slopes are closed :(However, the room was very spacious, bed super comfy, and I loved the outdoor hot tub

EXTREMELY HORRIBLE experience with the MANAGEMENT STAFF and customer service reps. They tried to simply validate themselves instead of accepting their mistake and giving us another room. Since we were supposed to get one queen bed and we got two double beds, we HAD TO MAKE our own (as per the manager). I wish I could give lower than one star. It’s very disappointing that we had to stay at this hotel because we can’t just cancel or change our plans due to a huge booking and clerical error and this was a very important event for us!WE STAYED AT THE SEASONS VILLAGE SUITES AND WE WERE GIVEN A ROOM WITH TWO DOUBLE BEDS. When we went back to the lobby to speak to the staff, THE EXTREMELY RUDE MANAGER let us know and I quote, 'Too bad all our rooms are booked so we are sorry but we cannot accommodate for your booking request the way you wanted. IF YOU REALLY WANT TO, YOU CAN BRING THE TWO DOUBLE BEDS TOGETHER TO MAKE A QUEEN otherwise, we can't help you.'Now, I don't know what kind of manager and customer service training your staff goes through but this was by far the worst customer service experience I have ever had to experience. Not to mention that there were NO REFUNDS OR ALTERNATIVES OFFERED FOR OUR $200+/each rooms (we had two under one booking name) that we paid FOR A QUEEN BED NOT TWO DOUBLES. I too can confirm we stayed at the SEASONS VILLAGE SUITES and we were given two double beds... IN THE VILLAGE SUITES if that wasn't clear enough already.I am a local guide, I have left this review on the Seasons Village suites business page for a reason.

Don’t stay in this hotel, our room,dirty, worn out furniture. Our first stay very disappointed they know state of hotel why continue to book. Lobby that greats guest just as worn surface worn of wood tile damaged.

It rained so had nothing else to do in the resort. Sauna was out of order. Bed was super uncomfortable for me because it was too soft and was hurting my back alot same for the pull out couch. Ended up just sleeping on the couch without the pull out. Kitchenette had all the necessities to cook which was nice. The hallway was smoky and the resort has a foul odor all around. Would not stay here again for $300 a night

We stayed here for 2 nights. We didn’t have a mountain view. But city view was pretty nice. The studio was as described. Bedroom, living room with cozy fire place and open concept kitchen and a big bathroom. The staff was good show us what to do in the village. Pretty comfortable place and cozy to get away for couple of nights

Blue Mountain can be a great getaway with a nice village of stores and restaurants. However, the Blue Mountain accommodations are terrible. While the rooms and premises appear to be clean, they are old and dated and the elevator wait times are insane! We stayed at Seasons and it took us forever to get on an elevator. It also seems that the elevators break down frequently, leaving a single elevator available. We experienced this while we were there and the staff confirmed that this was common. To top things off, there is no service elevator. So, we needed to battle the Blue Mountain staff for space on the elevator. This is just plain ridiculous as their staff were on the elevators often with large bins and other machinery. As a result, it took forever to get in and out of our rooms. The situation was very apparent during check-in and check-out times and it took us over an hour to check-out of our room.Finally, we requested a crib and found a huge yellow stain on the mattress. There was also a large stain on the duvet that they have wrapped between a duvet cover of sorts. We did not end up using the crib and got rid of the duvet.I would not stay here again!

Beautiful hotel. Stayed for 2 nights and loved it. The only negative thing about my stay was that the pillows weren't comfortable but other than that this was a perfect stay. Access to the underground parking was easy and the hotel is in the perfect location within walking distance to everything.

We booked the Village Suite for 2 nights for our wedding anniversary. I was hoping to stay one of the renovated rooms at Georgian but I ended up staying at Seasons at Blue.The room was little outdated but it was spacious and clean. We stayed on the second floor and the view was fantastic.All staff were welcoming and friendly.I made a little note that this trip was for our anniversary when I made a reservation and the hotel prepared a card, caramel popcorn and even decorated our room as if we were on our honeymoon. Thank you for making our stay so pleasant and memorable.