Courtyard by Marriott Toronto Northeast/Markham

We got a King + Sofa bed, and the sofa bed didn’t pull out properly so we approached the front desk with our concern, and Mairi went above and beyond to make sure our needs were accommodated. She got us a different room in no time. She took the extra time to make sure our keys worked, and wanted us to let her know everything was okay after. She gave me one of the best experiences with customer service i’ve had at any hotel. She is a great person and I would stay at this hotel only for the service she provides.

Nice room, clean and newish. The elevators are pretty slow but no big deal. The best about this hotel is the location. You can easily access to tons of restaurants and malls. Very close to the highway so easy to go anywhere .

This hotel did not refund deposits.This is the worst Marriott group hotel I have ever stayed at.At the time of check-in deposit, the reception requested me to pay the deposit with a debit card. I was worried about paying the deposit with a debit card, so I asked the receptionist if I could get a refund properly.The receptionist replied to me No problem". After that

We checked in last night at room 605 and still here as I type this review. My wife has extreme sensitivity to dust and her body starts itching and throws up rashes all over. It is for this very reason that we selected a branded hotel assuming cleanliness will not be something we need to worry. However, unlocking the room told us we are in for a long haul. The carpets had VISIBLE dust, leave alone dust that builds up overtime. Needless to say, rashes started showing up all over my wife's body.We called front desk looking for replacement room, but they had none. We asked them to get it cleaned but they said housekeeping is not available after 3 pm. We had to put on the AC and had to remain outside of room for couple of hours. Upon return, they did say room was vacuumed but I guess that was all done superficially as dust was still there (I have pictures).Staff did offer full refund if we decided to book elsewhere, but it was too late by then. So we had no choice but to stay put this night.Our other disappointments so far are:1. No disposable slippers (we requested but still waiting)2. No wardrobes (we got now on request)3. No shampoo, body wash, and conditioner (had to request refills)4. No paper towels in rooms5. No sticks to mix creamer and sugar in coffeeWe are booked for five nights in all. So, I hope they do a better job at housekeeping today and fulfil our pending requests to make our stay bearable.I will come up with my follow up review again.

This is our second stay at this lovely gem of a hotel/apartment. We have stayed in the apartment each time as we needed a family suite. I love everything about this hotel. The location and service are excellent. The affordability is a great value. The breakfast is hearty always good. The staff is very accommodating and customer focused. It’s a well kept secret and I will always stay here when in Budapest.

Great location with quick access to highways, shopping and amenities. Earlier in our trip, we stayed at a different kind of Marriott that didn't comprehend that 1 cup of coffee in the room is not enough for 2 grown adults, and it was refreshing to see that this room had a full coffee supply.The staff were friendly, helpful, and energetic, the pool was great, and this particular hotel has the largest gym I've seen in any hotel.Would definitely recommend.

We had a wonderful experience at this Courtyard. The front desk staff were amazing, the pool is huge (definitely the biggest we have had at a hotel by 2-3×), and if you can get the breakfast included in a package, do it! The breakfast was phenomenal!Only downfall was it was very loud in the hallways and outside when we were trying to sleep (don't know if their was something going on), and would be nice to have upgraded TVs like other Marriott's I've been too and able to use our streaming services.

Currently, I am staying at a hotel for three nights and hope that the management will address my concerns and provide a resolution. I would like to give them a five-star rating if their service improves. As a Marriott member, I requested an early check-in, but the front desk informed me that the room was not ready. The front desk assured me that they would inform me when the room became available, but after waiting until 3 pm, the front desk girl finished her shift and left without notifying me. Eventually, the front desk guy checked me in after 3:30 pm. The room assigned to me had a queen-sized bed with visibly unchanged sheets, as can be seen in the attached picture. The staff explained that they were understaffed, which raised the question of why they did not hire more staff when the hotel was fully booked. As my family had booked another room in the same hotel, I cannot check out. I am hoping that I will receive clean sheets tomorrow. On a positive note, I requested a microwave, and after following up twice, someone was sent to my room with a microwave. Initially, they directed me to use the one in the main lobby, but after some discussion, they provided me with a microwave for my room. I will update my review after my stay, depending on the quality of service provided.

Fabulous stay. Staff were fantastic. The Bistro Bar was so convenient and the food was very good. Beds are SO comfortable, I may have a problem returning to my own bed! Huge selection of restaurants in the area. Great place to stay.

I'm so glad that Google ask me to review this. The front staff of this hotel or spectacular and reminding me of the good old-fashioned service you used to get. They always smiled. They always stopped what they were doing to serve me and they did it with a smile. I have stayed here quite a few times and while most places after the pandemic have gone downhill, this place is risen to the occasion. Great job! Keep it up. I look forward to staying there again.