Prestige Windows, Doors & Sunrooms

I just had Prestige complete work on 6 new windows in my house, one of them being my bay window. I would like to pass my thanks along to Tracy and Lisa in the office and to Shane and Jamie for the installation.Shane was very meticulous in his work and was always worried about keeping their work space clean, which I appreciated.My installation was delayed by a couple of months, but that is to be expected at this time since everything is delayed or hard to get.I would definitely recommend Prestige and will be using them again in the future.

Prestige installed all of the windows at my house. Their crew was next level! Friendly, punctual, and professional. The office staff was incredibly helpful! Definitely recommend!

Bought a beautiful new front door and several windows from Prestige Windows and Doors. Their advice and recommendations were very helpful.Staff was super to deal with and delivery was on time. Price point was competitive

We had Prestige Windows and doors from Peterborough replace 9 windows and two sliding doors in our home in the summer of 2018.We have had problems with almost all of them.The sliding door that they installed off of our living room leaked and caused $7000 damage to our hardwood floor. All of the boards in front of the door are buckled. (pic). After removing the door to inspect, they admitted that they made an installation error causing the leak. We have had 5 flooring companies look at the floor and said it was impossible to fix, it needs to be replaced, but Prestige refused to contact their insurance company or pay for the floor. We had to take them to small claims court.(outcome pending)The downstairs sliding door was installed wrong as well and we had snow coming in last February causing a snow drift in our basement.(pic), They removed the flashing and caulked but now the door is leaking through the frame (pic) and we are having a hard time getting them back to look at it. Thank God we do not have the hardwood in that room yet or we would be replacing that floor too.Avoid Standard door company doors.Other problems we had or are still having, shims left sticking out, handles mounted wrong, windows that won't close after being left open overnight, the list is long!We have a blown seal in the dining room window and fog between the glass. This window is only 1 1/2 years old and the seal is blown already. (pic).Someone else we know that had Prestige replace their windows one month before us have had 5 seals blow already.Avoid VWD windows.My wife and I are thoroughly disgusted with the lack of professionalism of fighting to get the floor fixed when they admitted liability, won't return phone calls, won't return e-mail, postponing appointments, cancelling appointments. Want to do quick fixes" to solve problems

We ordered a sunroom in June 2018 and it was completed July 2019, 13 months later, 9 more months than we were told it would take to finish. During the 13 month interval, phone calls and emails to Prestige went regularly unreturned, I was often not notified when someone actually was coming (until the day they were coming), and when I asked to speak to Ron (the owner) about the delays and difficulties, he did not personally contact us either. 7 months went by without hearing from him. A large pile of rubbish was left behind our house for months, from January until April. One of the piers to anchor our sunroom was installed incorrectly and had to be redone. Build materials were left outdoors by the side of my garage most of the winter, frozen to the ground. When these were picked up in the spring, I was told we would get new material, but then, the same material was returned to our job. A modest discount for our trouble was offered near the end of the project, but on the final invoice, this was backed out of the tax calculation, to put another couple of hundred dollars into Prestige's pockets. I asked that the invoice be recalculated so that the discount was applied before tax but Prestige insisted on their accounting. Admittedly, that did cause me to consider not paying a portion of that last invoice at all. If you do negotiate on price, be sure to get it in writing that any discounts etc are before tax so that you don't get a surprise at the end. On a positive note, the sunroom does look nice, although one of the windows doesn't lock properly. There's a longer list of issues documented by date, but this overview paints a picture of how things went. The best thing about this job was that it did get finished and we didn't lose our deposit. Some of the people at Prestige were friendly and competent, so to acknowledge that, this project earns a 2 star rating. Overall, however, a difficult experience.

We loved the work that Prestige did on install. Their prices were great. The installers worked really hard and were always pleasant and answered all of our questions. They did some really ornery windows in our century home loft and they worked it out really well.Lisa and Sam at the office answered our questions and we're patient with our semi-frequent check ins (supply chain issues in the pandemic meant 6 months delay for receipt and install of our 10 windows).Super pleased and we'll be ordering from them again.

Chris and Kristian at Prestige did an exceptional job replacing our windows and doors in demanding weather conditions. They were friendly, professional, efficient, and perfectionists in their work. They cleaned up after themselves and left our house looking better than before they arrived. The finished product looks immaculate. I cannot recommend Prestige highly enough.

We worked with Prestige to order new windows for our house back in the late Spring, and were delighted to hear they were ready for install early November! Lisa and co. kept us up to date the whole time with updates, and was great at communicating details of the install. The two gentleman that installed our windows, Chris and Christian were absolutely amazing - they were punctual, super detailed and most of all, were completely fine dealing with our barking dogs the whole time!We’ve been super happy with our Prestige windows and have gotten some great compliments from neighbours since they were installed. Highly recommend!

This entire experience with Prestige Windows was amazing. Lisa and Tracey were so patient as I changed my mind a few times about the style of door and glass I wanted. They told me approximately when they would be coming to install the door and they called at that time. Due to an emergency I had to cancel that installation. They went above and beyond to work with me to arrange another date as soon as possible.Luckily an opportunity arose last week.The staff who came to do the install were extremely professional, friendly, courteous, and kept the work site meticulously clean. They did an amazing job and I couldn't be happier with my choice and this whole experience.It was a pleasure to do business with them - a worry free purchase on my part.

We had a great experience with Prestige. Best price as we had a few quotes and they beat them by a landslide. They were extremely friendly and worked with me to get an install date that worked with my work schedule . Mary was extremely kind and helpful and absolutely went out of her way to assist with booking the install. Chris was an excellent installer, professional, courteous and he did great work. Everything looks amazing and we will returning customers thanks to Chris and Mary for their amazing customer service.