WELL Health - Clover Care Medical Clinic

Absolutely horrible clinic. It seems when you make an appointment, they can decide to cancel it because someone who comes in as a walk-in is more important than you. I especially liked the smirk on the receptionists' face when she was telling me she cancelled my appointment, like it was some kind of power trip for her.

I had some issues last year with the rudeness and the arrogance of a couple of front desk Clerks. They do not represent the efficiency of the good doctors. It is almost like they want To be the keeper of the castle rude sometimesThey were worse last year there has been a slight improvement maybe because they're maturing themselves and realize that they can't get away with treating people Like they're not important and to tell you the truth the only reason and I'm putting emphasis on the only reason I go to this clinic is to be treated properly by the doctors Some of these young girls are arrogant and condescending however, but other than that once you get in and see the doctor it's a relief because these women are very rude not all of them but some of them have no respect for you. I HAVD NEVER HEARD THE WORD PLEASE SIT DOWN OR THANK YOU.So if you feel that you're being put down or not treated properly or one of those woman staff is condensing and or rude speak up because if you Don't they will continue to do that to other people who are too timid too shy or feel that they're too old to speak up for themselves this to me is Should be addressed And I'm just making everyone aware that you don't have to put up with it and it would be nice if We didn't have to

Says walk-in welcome but they are not. Always fully booked. You need to book online through a terribly poor portal. It looks fully booked for eternity online, but the receptionist who seemed terribly bothered by my 2 questions said appointments only open up 24-48 hrs in advance. Good luck folks!

We found the front desk staff to be very caring. Should a need arise, I will go there again. Dr. Rosalind Blackbeard, who saw my wife, paid a lot of attention to the medical issue and helped us beyond the call of duty. She is an angel.

Well…this new WELL system is not so well !Now you can only make an online appointment, which is supposed to be better and help you save a lot of time! But unfortunately the online booking is not working properly, I tried to do it at the exact specific time the receptionist advised me and simply didn’t work! Many times! I went to the clinic next day at 8.00 and the receptionist didn’t help at all saying booking it’s only possible online! Looks like nowadays people can’t talk to each other to solve issues anymore because of a machine! Same machine that soon is going to replace you, dear lady receptionist! What if I don’t have any internet access or I can’t afford a smart phone or a computer?! What if it’s an older person who has no clue about tech?! And more importantly, why the booking system is not working properly if that’s the only option? How can they ignore you sending you home sick three days in a row because you couldn’t make an appointment ?!Well, this used to be a fine clinic up until recently!I also posted a 5 star review up until now! Not anymore!

I took my son into the Well Health Clover Care Medical Clinic in Surrey BC, and Dr. BlackBeard was our walk-in physician. I have NEVER had such an incredibly TERRIBLE experience in my entire life. She was impatient, condescending, and extremely unprofessional. Dr. BlackBeard should not be practicing medicine. I have left a message for the clinic manager to call me—I am eager to discuss my experience, and express my concerns.

Our son was very sick. We went to the clinic on 12/10/22. We were not able to book a slot and also found concerned staff to be very rude. Therefore, we booked appointment for the next day online and went to clinic again on 12/11/22. The doctor who looked our son was Dr. Blackbeard. The doctor made us sit inside the room and stayed outside with her laptop thinking she might catch our child's infection. Then this doctor started inquiring since from when our child is coughing and whether we are aware of current infection going in news or not? We informed doctor we are aware of infection and also we were not able to see a doctor at her place on 12/10/22. Our child was very sick and was coughing in pain with a mask on. Then this doctor started saying some weird things which we found to be rude, inhumane and discriminatory. The doctor said the way and the number of times your child is coughing is making the entire room and area full of infection". After that she just did a oral checkup for formality and told us to sit outside in the waiting area because she don't want our son to cough inside her room. And later she handed us the prescription in the waiting area outside. This was our fist experience with this doctor and clinic and we will never visit this clinic again. Furthermore

Dr Fahim said he would be my family doctor 25 years ago when I asked him. Now I can’t even see him, not by getting up at 6:30am and lining up outside, nor by trying to get an appointment on their welfare “12 hrs before” online booking system. Listen owners, you need to get it together. This is unacceptable. This morning you turned away the whole line up at 8am! Aren’t you supposed to be a walk in clinic? The booking system is broken, taking appointment for ONE DAY at a time is ridiculous.

What a joke of a place. Since when do you need an appointment at a walk in clinic? Doesn't that contradict the meaning of walk in? Also, as so many other reviews state, the women behind the counter act like they hate their jobs...maybe change careers then. 45 minutes after opening and they are booked for the day. Yup, good old Canadian medi care.

The doctor prescribed me with antibiotics that would not be affective with my condition (they knew the results to my urine and culture sample and still let me continue taking the wrong antibiotics) i only know this because they booked a followup appointment with me on a saturday saying the doctor needs to speak with me. At this point the results were posted online already I just assumed the antibiotics i was on was okay to take. I asked the lady on the phone if it was serious and she said it was not. In my opinion once you know that a patient is put on the wrong medication, you advise them right away to stop taking them, but I was NOT told this. And once telling me this on wednesday and being put on the right" antibiotics after switching from the other one