la Vie en Rose Conestoga Mall

I came with a robe that I bought as a gift, I bought it on sale so I only hade 15 days to return it if the person I bought it for didn't like it. I ended up returning it 17 days later the lady at the cashier gave me the full price I paid for it in store credit. The robe is priced cheaper now than the price i bought it for originally. I was pleased.

The sales staff are completely uninterested in helping you and instead cluster around the cash register desk chatting with each other. Not a single staff member asked to help me or even greet me after I had collected an armload of items to try on. I had to ask for a fitting room, which is awkwardly sized, there is only about 8 inches of clearance to close the door. While I was in the fitting room, nobody came to ask if the sizes I had were okay, but staff asked the woman in the fitting room beside mine. When I walked out, after buying nothing, the staff were once again clustered at the cash register.

Horrible service and cheap clothes. Such a scam no help rude employees. I bought some slippers and a shirt as a Christmas gift and my friend didn't want it so we went too return it. The said they were busy and made us leave the store. Again some days later and the people were so rude we wait five minutes to be served while the employees talked to each other. The refund date had passed so we had to exchange it but the price had gone down. I bought the shirt for 45 dollars and the slippers for 15 now they gave us 20 dollars to exchange with. Such a scam! The lady was so rude and unpleasant, had no patients and never apologized. We went to two La Vie En Rose stores and the same thing happened. I am NEVER going to buy from there ever again. Worst experience ever and a totally scam of a business. Never again.

There are at least 6-8 girls there but no one welcomes you since they're busy chatting with eachither. They don't even look at you or ask what you're looking for and if they can help you.While in the fitting room they were not around to help me with the size and when I left again nobody looked at me and they were laughing and chatting with each other.It's the second time this happens to me.Will never come back to this location. I'll go to fairview mall instead since the staff is very helpful and friendly.

Me and my mom went in to get shapewear. We had one associate who was nice and checked on us but when we walked up to cash the managers were horribly rude. We stood there for a solid 2 minutes before anyone even acknowledged us (they were both looking at the computer towards our direction and talking with each other) they were unfriendly and made it a horrible experience. No one smiled at us, greeted us, and talked in an unfriendly tone. Made me never want to go back there again as it wasn’t a friendly environment where I wanted to spend my money.

Really bad experience: Last friday (21 Jan 2022) night we bought, 4 pyjamas for my wife. After she reached home, realized that she need smaller size of those. Then we went on saturday morning to exchange all 4 pyjamas with a smaller size. Store Manager asked to pay 6 dollars extra. Even she does not have the courtesy to explain why she needs to charge this money. She said last night one of the store staff applied Virgin VIP offers 10% and now she want to charge me 6 dollars. If the system won't allow to add the discount, then how the employee put the discount on friday. She did not applogize, rude attitude, never gonna go to this store again. If they added discount, it is not my fault to pay back during the time of exchange. No more this store.

Bought my daughter 2 full price bathing suits. Within a couple of months the colour has completely faded but only on the outside, not the inside. I went to the store, the manager working was awful, incredibly rude, treated me like I was a waste of time. My friend with me was livid with the treatment. Also, found out that La Vie en Rose does not stand behind the quality of their product or their managers as we contacted La Vie En Rose customer service. They did nothing about the horrible way the manager behaved, and they made me provide every detail of the purchase, bank account #, date of purchase, location, exact amount spent on that account; and then they told me there was nothing they could do!! Why waste my time! Just up front state that you dont stand behind the quality of your clothing instead of giving me the run around and then nothing!

Wouldnt return because it was past the reutrn date even though with the pandemic, the too small Christmas present had not been gifted until after that date had passed. A gift receipt is useless if its only good for 30 days from the purchase. Say goodbye to one of the few people who shop at your store anymore

I went in a few weeks to return pajamas that I received for Christmas, with the receipt. The lady told me I could get something else or just put it back on a gift card. I grabbed some cute pajamas in my normal size, exchanged them and left. When I tried them on at home they didn't fit like they normally do so I went back about a week later on my lunch break to just put it on a gift card and come back when I had time to try things on.The woman at the desk had a miserable look on her face when I walked to the counter. She was shorter, brown hair in a top bun, heavier set, and cranky. I explained what happened and what I would like to do. She brashly told me there was no putting it on a gift card since I'd already exchanged them. I had to either get something else or keep what I had. I told her I was never made aware by the initial employee that I had one shot at getting the gift card or I would have asked for it the first time. She implied that I was lying.I found her demeanor and behavior to be appalling. I stopped myself from pointing out her obvious lack of business sense by treating customers so rudely. I later found out that her name was Shelley and she is a District Manager! I have dealt with other employees here that have been more than friendly and helpful, which is the only reason this rating is not a 1. It seems this company doesn't understand who to promote and who to leave behind the scenes stocking shelves after hours!!If you see this woman behind the cash when go in, just walk by and try another day, so your day isn't ruined!