Aritzia

Would give 0 stars if I could, but anyways. At least the quality of the clothing is good, because the customer service is the worse I’ve ever seen. The girls who work here will downgrade you, and make you feel like you shouldn’t be in the store or buy anything from it. They should seriously either hire more friendly staff, or change the store policy towards client service, because it is downright ridiculous.

The security practices of this store are RACIST. I walked in for about 10 minutes on a busy Sunday afternoon and practically the whole time I was in there I was being closely watched by a tall white man who I later found out was the “risk associate”. The store was packed, but for some reason I was targeted as a “risk”, I can only assume it was my skin colour because my outfit was pretty basic. As a POC I’m not blind to racial profiling. I’m upset to have to deal with racism while simply trying to buy a shirt.

I went there with my teenage daughter on May 28th for a dress. We did not have lots of time to shop. Novy gave us the best service ever. She was patient, caring and offered suggestions , and my daughter found the perfect dress she was looking for. Thank you so Much!!!

The quality of service is inconsistent. Some sales girls are adorable and will do anything to help you find stuff and others are not so helpful and give you half of the info. I have come to appreciate Aritzia style more and more although I am much older than the typical client. Collective change rooms are annoying and although I don't care anymore for how people see me, I do feel for insecure teens and young adults who have to expose their flaws to anybody around, including men or whoever is sitting there, having nothing else to do than watching girls trying on clothes. Please install mirrors inside the changing rooms, is it that complicated?

usually have a great experience here! yesterday a blonde girl wearing jeans, working the change rooms was very helpful in finding me the sizes of pants i wanted and placing an online order as i didn’t know how to! it is costly here, however they have great quality clothing and i always find myself coming back/reccomending this place to friends. the manager is also very sweet. they do not have all sizes in stock which is often saddening, but that is to be expected witha. store like this:)

Love shopping here! Maria picks out great options for me and gets to know what suits well for my body type. Like having my own stylist :)

i wish i could give zero stars. this location is horrible. the workers did not acknowledge my presence. i walked in and was given a death stare… i was not greeted nor was i asked if i needed any help. the store was not busy (probably because people avoid coming here). i found the items i was looking for myself and was ready to check out. i was waiting in line for about 5 minutes and finally they told me the line was on the other side of the counter (to the left. i was standing to the right). that would’ve been good to know when i first lined up as about two other customers were served. there were also no signs. the customer before me had 4 workers on the same till serving her. do you really need 4 workers to check out one person???? at the other open till, there were two workers talking and they didn’t even say anything or help any customers. after waiting an additional 10 minutes, i gave up and left the store without purchasing anything. this store needs customer service training as it is absolutely atrocious. there were also probably 3-4 other staff walking around the store, so you cannot even blame them for being short staffed. you know those tiktoks where people make skits about the poor customer service at aritzia? that is exactly what happened here. not sure if it was blatant discrimination due to being a visible minority, as we were the only asian people in the store at the time. coming from toronto where the associates are so kind and helpful, this aritzia was the absolute worst i have ever set foot in. thank goodness i don’t live in ottawa.

1) I hate that there are there no mirrors in the change rooms. Can’t I privately try on clothes without having to walk out and show everyone what they look like? Also, why are men allowed to sit in the room with the mirrors. They are able to see girls change or try on transparent clothing/clothing that may not fit properly2) you should label the entrance to the line

As a husband, shopping here is awesome. My wife can freely look around while I keep myself occupied playing their cool retro arcade game. If I need to relax and have a seat, there's plenty of seating available both in store and in the change room. It's built for a couples shopping experience. Sometimes we're in and out of the store. Other times we're in there for much longer, which is great because I get a lot of down time. I definitely recommended shopping at Aritzia for husbands who want to support their wife's but from a distance.

Was really disappointed with my experience here. Was working with this one stylist named Niky who told me ordering in store would be easier and faster than ordering online (more of an online shopper). I later realized she was just saying this to make the sale, because when the cashier messed up my order, it was a DISASTER to fix afterwards. Don’t be fooled like I was ladies, ordering online at aritzia is ALWAYS BETTER - more order details, ability to change the order, and much better customer service. Never again!