Cogeco (Cataraqui Town Centre)

I must commend Lisa Szczesniak for her service whenever I or members of my family have gone into the store in the mall. She has always been friendly, upbeat and a pleasure to deal with. While many businesses have no concept of customer service, Lisa does her job with finesse and aplomb.

My wife and I went in to the store at the Cataraqui Town Centre and Lisa was our agent. She was very personable, warm and accommodating. She found us ways to save on our bill and how to reset the password on our account. If there were more people like Lisa in the retail industry there would be less complaints and more satisfied customers. Thank you Lisa.

HUDA was so pleasant & smiling...So refreshing in today's Customers Service Climate. We left Happy with our New DVRs Nicely Packacked in a bag with a smile as well...No Self Check Out..

Lisa Szczesniak and Robin Salibury helped us straighten out the poor service we had received from your phone in service. These two ladies in 10 minutes solved all the problems that were created on trying to set up a technician to come to install phone and TV at Rosewood Retirement centre. They canceled the original orders and gave us the equipment to get set up. When we went there we were very angry after waiting multiple weeks without any tech showing up for appointments set upon three different days with no call to say they weren't coming. The technician reported that the home had a rapid test, which is a lie. There are no rapid tests at Aspira Rosewood retirement home. It seems to me the tech was getting paid on those occasions but reporting that he couldn't go in. Apparently this is a scam that your field techs have been pulling off.My Mom is 90 and for her to be in a small room with no TV or phone to call her children, and of course going through the trauma of leaving her house for the 1st time, was devastating for her and upsetting.When I called in and complained and even escalated it to the manager or supervisor, they still did not handle the problem, another no show after waiting for another 4 hours.Thank God you had a store at thd Cataraqui Town centre in Kingston and Lisa and Robin to take care of us.I would never recommend calling you to anyone.

We had the best experience at the kingston cogeco store. Kyle was very patient with both my mother and myself and helped us setting up services. He took his time in explaining how to use the new to us service. We could not have asked for better service, gold star! Thanks Kyle!

I have had several positive customer service experiences. Lisa at 945 Gardiner's Road in Kingston is wonderful, warm and personable. The tech who came to service my modem was clean, courteous and efficient. The phone techs have also been great to work with. Thank you.

Don't do business with them! The contract you sign for the home internet is only for you to commit for 2 years, not for them! In the past 20 months, they have already increased their fees 3 times, while me being in a contract for 24 months...

The couples on Jerry Springer are more stable than a Cogeco Connection. If you want 180 mbps that disconnects 15 times in a 30 minute window, you've come to the right place. Cheaper than its competitors: half the service, for half the price.

This review pertains to programming, not the store. As an Epico subscriber, I can select most of my channels based on my interests, for which I pay monthly, of course. I selected a couple of game show channels as part of my selections, but for the past few weekends, Cogeco is playing LIV Golf on one of these channels on both Sat and Sun from 1:00-6:00 pm. Why is this channel highjacked for sports programming? Really unfair, Cogeco, for customers who did not select sports channels. Why is this happening?