Oksana’s

I ordered my daughters grad dress in Oct 2022 and it was supposed to be in by March 30,2023. I was given 4 different delivery dates and FINALLY received the dress a month later. I was told it was due to “shipping delays” . I had to order and pay for a second dress to make sure my daughter had a dress. That one only took 4 weeks to come in from a different store. I am STILL waiting for the manager to contact me in regards to my experience. I should not have had to wait 6 months for a dress!

Found my dream wedding dress! Usually they only hold gowns for 6 months but due to LIFE EVENTS I came in waaaay later. Eunice and Ayat helped me find my dress despite it not even being in their system anymore, and I am so pleased. They were very friendly and helpful. Thanks!

Terrible customer service. We bought a prom dress from here last October, it arrived in January and when we got the dress it was ripped(in the front corset). We took it back right away and the manager Yazi said she would order another one (this is in January). We didn’t hear back from her until mid March when we went back to check in and she says “oh that dress is not gonna come in time for grad”. As you can imagine, that was very stressful. We did not want a ripped $600 dress obviously.She tried very hard to minimize this issue. We asked her to discount the ripped dress and she refused. We had to return the dress and start searching again, and because it was already mid March the options were whatever was off the rack. If she would have told us from the start that the dress will not come in time we would have ordered another in January. They don’t value customer service. I would NEVER go back there.

Spare yourself the pain and headaches from coming here. Customer Service was awful. No one asked if we needed any help and we had to track someone down to ask for the prices. No one even helped my cousin try her dress on, and we had to help ourselves for that. The staff were all at the counter, laughing about something and never bothered to help us, despite the fact that we were alone in the store with them. Save yourselves the headache and go to Mina's Bridal a few stores down with their phenomenal services, or even Sara's Fashion for their good prices.

Dresses are ruined and stained and they will still ask you to buy and when you refuse to buy items that are stained or ripped you get attitude?? Staff member who was there really needs to find a desk job because she has no customer service skills what so ever. I was excited to go dress shopping and to be ignored by someone who hates her job is unnecessary. Didn't dampen my excitement but it wasn't fun struggling to put on dresses by myself. Don't waste your time. there are plenty of stores around this one who will be more than happy to help you.

I ordered a dress in January and they said I could pick it up on April 30th. On April 28th, 2 days before I was supposed to pick up, they called me to tell me that the supplier can't make the dress because they don't have the materials. This is something they would have known well in advance of the shipment arriving to their store. So I call back to get my refund and I called 5 times a day for 2 straight days and they refused to answer my call. I tried the store's phone number and the number on the manager Yazi's business card. No answer. Very frustrating! They act nice to your face but the business practices behind the scenes are infuriating. Don't shop here.

Placed an order Dec 29th for pick up April 20. Checked in while at WEM in March and said it should be in transit. April 23rd called to see where the dress was. Staff reveals they CANNOT ACTUALLY TRACK the dresses that they order because they are a chain store. Gave me an email address that was supposed to help. Emailed 3 times with no response to this day. Store then called back to tell me the dress won't come because the manufacturer doesn't make it anymore". Asked my card details to refund. Told them I didn't have the card that I paid with. Replied that it is no problem refunding it to a different card. To this day

Did not have a good experience here when shopping for grad dresses. The salespeople were reluctant to help, I had to track one down just to get a room, and had to ask someone else to tie up the back of my dress. Selection of dresses is large, but very outdated and not taken care of. I’d recommend going to Mina’s Bridal across the way.

Do not shop there… no customer service! Ordered daughters grad dress in Nov and saps it would be in by March 30( but said it would arrive way before that date)On march30, I call them, to be informed our dress didn’t arrive and should be there in 2 weeks ! I called back in 2 wks, still not in … so I called the other store and talked to owner which then tells me the shipment ( big truck got stolen) and said they are trying to find another dress like ours in the States.. so give them 1 more week … finally the dress came into the Edm store !!!I was never given the option of buying floor model, which I found out later I could have, but they sold … terrible customer service !!As I was waiting to pay for dress another person on the phone was upset their dress hadn’t arrived in time either, thinking there’s a bunch of unhappy customers !! NO discount was offered nothing , and at the very end couldn’t even get a receipt cause their printer was broken .. disgusting customerService.. DO NOT SHOP THERE !!