Pet Valu

The owner, Shweta, is very kind and caring. I am always able to ask her for any advice or help with my pet and she’s very knowledgeable. The groomers are absolutely amazing and super patient. My dog loves Kayla and I always book with her for grooming. Amazing service!

Great treatment,great people, are dog rosie loves are groomer Amanda. She does a great job with are puppy's. Keep the great work up pet valu.

Super cool place, Pam was very nice to my boy Rocko and she made him feel very comfortable while grooming him.Very nice and safe environment.Thank you!

Worst experience! Groomer Kayla sent my dog home partially wet. He got a skin infection due to the moisture build up under his fur. My dog is in so much pain. The owner said she will call me back after speaking to the groomer- no call back was done. Never sending my dog here for grooming. We had to spend $500 for all the meds and treatment! Please avoid this place!

I tried returning two bags of their brand dog food as part.of their money back guarantee. The staff immediately rolled her eyes as I was truly bothering her. Bags were bought on 25 August and just past the 30 days. She then uncannily smiles and told be sorry as the 30.day window was past by 4 days...Well after.contactimg another store the same.day they told.me.that if my dogs stomach didn't agree with the food that they would.happily take it back and that the 30.day rule.was discretionary.The staff at this store have zero customer service and will never step foot inside this shop!!

Be very careful getting your pet groomed here.The very un professional and careless groomer had trimmed the dog uneven and to cover their mistakes they call me that the dog needs to be completely shaved due to knots.i went to the store and the pet was trimmed in some areas and shaved in other areas and the pet was crying.The owner sheet is Very cunning and the groomers are probabiy sub contractors and they don’t care.The owner will not accept any responsibility and will keep on telling you that you have signed a contract for this service.Not once did she even express any care for the dog that is going through this trauma.The place is cheap and yes you will get what you pay for which is cheap quality and low class service.Please read other reviews as well,I would compare this place to a slaughter house when it comes to grooming, customer service. Care for the pets.

I was bringing my two dogs here for the last two years and I would like to say Kayla, she’s an amazing groomer but I’m here to talk about the owner, shweta. I had an appointment today for both my dogs and without any call or anything it was canceled. We had to figure out by calling them. Whatever they are going through in their personal lives that’s on them but at least have the common courtesy to let us know. My dog has been stinking for almost 2 weeks now. Just a completely unorganized business. Save the headache and don’t bring your pets here.

I’ve been waiting to write this review for a couple of weeks now. Wanted to see if time would change my mind but nope. We’ve been coming to groom our dog here for a while now. We’ve stuck with our groomer in the worst of times - after all everyone faces difficult times. However, in the past year, every single one of our appts there’s been an issue . We’ve had last minute cancellations, moved appts (without advance warning), dealing with the incompetent staff and owner who schedule us on incorrect days, etc. But this last time, was the last straw for us. I came in for a grooming appt which I had confirmed the day before and of course you’d think they’d confirm with the groomer too, but that would be common sense. I stood there with my dog in my arms for 35 minutes!! Minute 28 rolled by and I finally asked the staff member if she could call someone?! Are you kidding me?! You had to wait until I said something? Whatever happened to customer service. In any case I left because the groomer didn’t show up (no fault of the groomer because once again, she wasn’t told she had an appt). The next day I got a call and expected the owner to at least apologize, instead she shrieked and passed the phone to the groomer so she could explain. I couldn’t even get an apology? I couldn’t believe the level of unprofessionalism. This place is ridiculously unorganized and the owner ALWAYS blames her staff or the groomer. We will not be shopping or bringing our dog to this location ever again! You’ve lost a long standing customer and it’s all thanks to Shwreta, the owner. And by reading other reviews, I see I’m not the only one it happens to. Do yourself a favour and take your precious pups somewhere else.

We have had our dog in for grooming at the Mountainash Pet Valu just once so far (2.5 mths ago) and it was a very positive experience. Pam took wonderful care of our pup (treats and friendly vibes to help her relax from start to finish). It was immediately clear that she genuinely cared about making it a positive experience for our girl which was so appreciated! Cut-wise, we were very pleased with the result. A thorough grooming with great attention to detail (all of the tricky spots were addressed well and with care), and it has grown in beautifully since then. A big thanks to Pam for being so gentle and kind with our pup. I highly recommend! We will be back soon for appointment #2!Also, contrary to some of the previous feedback, the owner (and other staff) have been a pleasure to work with so far (in person and over the phone). They are friendly, have taken the time to answer all of my questions, and have been wonderful and accommodating with my booking and re-scheduling of appointments. I have every reason to expect that we will continue having this team groom our pup for a long time to come. :)

Awesome folks. Took care of my dog accordingly. Unlike petsmart. Definitely coming back for my dogs grooming again !!