Yonge Sheppard Medical Centre

Horrible experience at this medical center. Booked an online appointment, they called me right before my appointment and asked me where I was and said that I had an in-person appointment. Said they would call me back, never called me back and cancelled my appt. The next day they charged me a $60 fee when they were the ones who cancelled my appt. Can never get a hold of the doctors at this location.

Extremely bad customer service. Getting an appointment with this clinic is nightmare. Doctor didn’t fax the prescription to pharmacy. This is not the first time they did that. I recommend to people to avoid this clinic. A bunch of unprofessionals are here. Also, the COVId lockdown is over but still this clinic doesn’t accept in person patience. They are abusing the healthcare system.

I don’t easily leave negative comment but the services from this clinic is extremely disappointing.The doctors are decent but the service desk staff make inquiries and answers very inaccessible.They kept telling you to leave comments on their online platform which is difficult to use and has different languages spread in front of you. It goes to show they aren’t willing to invest in building a proper online platform for patients to use, imagine the boomers and elderly using this platform? It’s a joke.They also don’t return phone calls and kept pushing patients to check their emails. Lots of things get lost in translation in written form, so it’s hard to understand when clinic staff try to answer my questions via email.Also, COVID is past us now so I don’t understand why the clinic staff and doctors are still this difficult to reach. Very very frustrating.

Their current booking system has a huge issue, they do not allow you to speak with them but the only option is to leave a message. Then it takes forever for them to response, way exceed what they said 48 hours". I tried to schedule a visit a month ago

I am posting this as a warning to ppl who uses this clinic or considering using this clinic or having appointments.They required patients to wear masks otherwise they WILL NOT let you in, but they DO NOT offer mask to patients. They only give patients a head up 10 minutes before your appointment, then you oblige to follow their instructions/ clinic policyIf you want to complain to a supervisor pls play with the Voice Mail forever.

I signed up with Dr,. Tan as recommended by my dad at the end of 2019. I gave up on him and switched to another family doctor mid-2023. Through all these years, we’ve never met, he doesn’t know how I look (phone consultation only), never ever put a stethoscope on my chest. This might be acceptable at the beginning of COVID, but in 2023? I already went to other specialists, took my mom to hospital ER, but he still refused to see his patient in person. His clinic is ALWAYS closed and locked. Even if you have an appointment (my mom had one with another physician in that clinic), the receptionist will only open the door at the exact time, you just have to stand outside in the corridor. Talk about the receptionist, she NEVER answer the phone, ALWAYS goes to voice mail. To book an appointment, they have a web-form, but the standard wait time is four (4) weeks! If I can wait for 4 weeks, then I might as well not having a doctor. No wonder the hospital ERs are so packed, because of doctors like him who won’t see his patient and make them wait for 4 weeks. And yes, both my parents have switched to another family doctor now.

5 stars for Dr Larry Tan. He is very helpful, caring and knowledgeable and not on a rush he will really take a look into the issue unlike other doctors we went to in different clinics. The clinic is very neat and some receptionist are accomodating esp the one I used to talk on the phone. She helps me very well in booking my appointments.

This clinic is horrible. Nowadays, COVID is almost gone, even public hospital is fully opened. They still ask you to wait downstairs lobby till they call you. Their online appointment booking is always not working, then when you call them, the robot will tell you that you will receive response within 2 days even for the Saturday walk in clinic hours. There are so many people live in this clinic, you guys just can not check the schedule and book real appointment for your patient? We can bearly see our own family doctor even now. When you guys switch appointment call by Video call, you guys do not even tell patient on their appointment call, you still tell us your doctor will call you. I am so sorry to say this, but are you guys running busy for helping patients or killing patients. Some of your management please stand out and say something and do something, your patient does not deserve treatment like this, is this your true goal of opening a clinic like this?

I saw a lot of comments saying the customer services for the receptionist is really bad which I totally agree. The doctor is good, but the receptionists are really rude. They don’t talk to you in a nice way, and they question you a lot when you have questions instead of finding a solution. Hope the clinic can find some professional receptionist.

WORST CLINIC EVER!NO ONE listens to the phone and it always goes to the voice message. I wanted to visit the doctor regarding my tonsils infection and the clinic told me to book the appontment online which the earliest available date is 3 WEEKS LATER. It is totally unacceptable!!!!!!I would give zero star if possible. They do not care about their patients at all!!!